Takaful IKHLAS

Overview

Takaful IKHLAS is a Malaysian provider of Shariah-compliant takaful services, operating through its subsidiaries Takaful Ikhlas Family Berhad and Takaful Ikhlas General Berhad. Established in 2002, the company began operations in 2003 and became a public entity in 2014. It serves over 2 million registered certificate holders via a robust network of more than 5,000 agents and 13 regional offices throughout Malaysia.

The organization offers a comprehensive range of family and general takaful products, including personal accident, travel, health, motor insurance, and investment-linked savings plans. Emphasizing product innovation, ethical standards, and Shariah compliance, it provides digital solutions such as a 24-hour electronic claims system and roadside assistance, whilst upholding strong governance and anti-money laundering policies.

Basic Information

Contact Details

• Phone: +60 3-2723 9696
• Website: takaful-ikhlas.com.my
• LinkedIn: linkedin.com/company/takaful-ikhlas-

Key Focus Areas & Initiatives

• Shariah-compliant family and general takaful offerings
• Digital insurance platforms and agency portals
• Market expansion and rural market outreach
• Product innovation and customer engagement
• Community welfare and social initiatives
• Regulatory compliance and ethical standards
• Agent network and training programs
• Risk and asset protection solutions

Technologies Used

• AI
• Epicor Prophet 21
• Microsoft Excel
• Microsoft Office 365
• Mimecast
• Outlook
• Remote
• Route 53

Buyer Teams to Target

Product & Innovation

• Head of Product Development
• Product Innovation Manager
• Digital Transformation Lead
• Business Analyst
• User Experience Manager
• Product Owner

Information Technology & Security

• Chief Information Officer
• IT Infrastructure Manager
• Cybersecurity Lead
• Systems Architect
• Cloud Solutions Engineer
• IT Project Manager

Sales & Agency Management

• Director of Agency Network
• Sales Operations Manager
• Channel Partner Lead
• Business Development Director
• Distribution Manager
• Regional Sales Manager

Operations & Claims

• Chief Operations Officer
• Head of Claims Processing
• Customer Support Manager
• Claims Technology Lead
• Process Improvement Manager
• Quality Assurance Lead

What They Buy

• Core insurance policy administration platforms
• Claims automation and estimation solutions
• Customer relationship management (CRM) systems
• Regulatory compliance and anti-fraud tools
• Cloud infrastructure and hosting services
• Cybersecurity and email protection software
• Data analytics and business intelligence tools

Signals to Watch

• 🚀 Launch of new takaful products or digital portals
• 📆 Increased hiring for IT, product, or agency roles
• 🧑‍💼 Appointments of new C-suite or division heads
• 🗺️ Announcements of market expansion into new regions
• 💡 Initiatives in digital transformation or technology upgrades
• 🤝 Strategic partnerships with banks or financial institutions