SERVICE 800

Overview

SERVICE 800 is a market research firm with over 35 years of experience, specializing in phone and online customer satisfaction surveys. Headquartered in Long Lake, Minnesota, the firm serves organizations worldwide by measuring service quality for technical support services, leveraging native-speaking representatives in more than 30 languages for enhanced customer comfort.

The company delivers a comprehensive suite of services, including survey creation and adaptation, collection and analysis of customer feedback, and industry-specific benchmarking for competitive insights. This approach allows clients to focus on improvement initiatives while relying on fully managed survey and feedback programs. SERVICE 800 supports various sectors such as Medical Technology, Information Technology, and Industrial industries, and is recognized for its customer experience measurement expertise.

Basic Information

Contact Details

• Phone: +1 952-475-3747
• Website: service800.com
• LinkedIn: linkedin.com/company/service-800

Key Focus Areas & Initiatives

• Customer experience measurement
• Customer satisfaction & loyalty surveys
• Service quality benchmarking
• Multi-channel feedback collection
• Survey program management
• Industry-specific research services
• Customer feedback analysis & reporting
• Net Promoter Score (NPS) implementation
• Customer journey mapping
• Professional training & coaching

Technologies Used

• ASP.NET
• Barracuda Networks
• Bootstrap Framework
• DNS Made Easy
• Google Analytics
• Google Font API
• Hubspot
• JQuery 1.11.1
• Linkedin Login
• Linkedin Widget
• Microsoft Application Insights
• Microsoft Azure
• Microsoft Office 365
• Microsoft-IIS
• Mobile Friendly
• Outlook
• Salesforce
• Sendgrid
• Typekit
• Vimeo

Buyer Teams to Target

Customer Experience & Insights

• Director of Customer Experience
• Customer Insights Manager
• Head of Customer Satisfaction
• Customer Feedback Analyst
• Voice of the Customer Leader
• Survey Program Manager

Information Technology & Data

• Chief Information Officer
• IT Manager
• Business Intelligence Manager
• Data Analytics Lead
• Systems Administrator
• Infrastructure Specialist

Operations & Service Delivery

• Director of Operations
• Service Quality Manager
• Customer Service Director
• Operations Coordinator
• Process Improvement Manager
• Support Team Lead

Executive & Strategic Leadership

• Chief Executive Officer
• Chief Operations Officer
• VP of Business Development
• Strategy Director
• Managing Director
• General Manager

What They Buy

• Customer feedback collection platforms
• Survey & polling software
• Data analytics & reporting tools
• Multi-channel communication solutions
• CRM systems & integration services
• Benchmarking & competitive analysis services
• Professional training & coaching programs

Signals to Watch

• 📆 New job postings for customer experience or analytics roles
• 🚀 Launch of new customer feedback initiatives
• 💼 Expansion into new verticals or markets
• 🛠️ Adoption of new CRM or survey technologies
• 🤝 Announced partnerships with technology or research firms
• 👩‍💼 Changes in executive leadership or department heads