Sendbird

Overview

Sendbird is based in San Mateo, California and was founded in 2013. It provides a messaging-as-a-service API platform that enables chat, voice, video, and AI-powered conversations for mobile applications and websites. The platform supports over 300 million monthly active users and facilitates 7 billion messages each month globally.

Initially created as a location-based social network, the company shifted its focus to messaging capabilities in 2015. This pivot led to accelerated growth and acceptance into Y Combinator's Winter 2016 batch. Achieving unicorn status in 2021, Sendbird offers a full suite of messaging tools, AI agents for customer support, and a dedicated customer service solution, serving sectors such as e-commerce, healthcare, and financial services with a focus on scalability and customer-centric development.

Basic Information

Contact Details

• Phone: +1 650-521-3911
• Website: sendbird.com
• LinkedIn: linkedin.com/company/sendbird

Key Focus Areas & Initiatives

• Omnichannel messaging APIs & SDKs for chat, voice, and video
• AI-driven customer support solutions and chatbots
• Real-time communication for mobile and web apps
• Proactive customer engagement and messaging
• Enterprise-grade security, privacy, and compliance
• Scalable infrastructure supporting high message volumes
• Industry solutions for e-commerce, healthcare, and financial services

Technologies Used

• AWS SDK for JavaScript
• AWS Trusted Advisor
• AWS VPN
• Adform DMP
• Amadesa
• Amazon AWS
• Amazon Associates
• Amazon SES
• Apple OS X Server
• Apple macOS
• Atlassian Cloud
• Bing Ads
• Bizible
• ChatGPT
• Claude
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Figma
• Frame
• Gemini
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Identity Services APIs
• Google Play
• Google Tag Manager
• Google Workspace
• Greenhouse
• Greenhouse.io
• Hubspot
• Jamf
• Jira
• Linkedin Marketing Solutions
• MITRE ATT&CK
• Marketo
• McAfee Total Protection for Data Loss (DLP)
• Meta Llama 2
• Microsoft Office 365
• Mobile Friendly
• Okta
• OneTrust
• OpenAI
• Pipedrive
• Python
• React Redux
• Remote
• Retool
• Route 53
• SalesLoft
• Salesforce
• Secured MVC Forum on Windows 2012 R2
• SendBird
• Sendgrid
• Shutterstock
• Slack
• SolarWinds NPM
• Stripe
• Tor
• Vimeo
• Visual Website Optimizer
• WP Engine
• WordPress.org
• YouTube
• Zapier
• Zendesk
• Zscaler ZTNA
• n8n

Buyer Teams to Target

Engineering & Product Development

• Chief Technology Officer (CTO)
• VP of Engineering
• Director of Software Engineering
• Lead Mobile Developer
• Backend Engineering Manager
• Product Manager

Customer Experience & Support

• Head of Customer Support
• Director of Customer Experience
• Customer Success Manager
• Support Operations Manager
• AI Support Specialist
• Implementation Lead

Sales & Business Development

• Chief Revenue Officer
• VP of Sales
• Business Development Manager
• Enterprise Account Executive
• Sales Engineer
• Solution Architect

Marketing & Growth

• Chief Marketing Officer (CMO)
• VP of Growth
• Director of Product Marketing
• Marketing Automation Lead
• Demand Generation Manager
• Digital Campaign Specialist

What They Buy

• Cloud infrastructure & hosting services
• Developer platforms & API management tools
• Customer support & helpdesk software
• AI and machine learning solutions
• Analytics and user engagement platforms
• Security & compliance software
• CRM and marketing automation tools

Signals to Watch

• 📆 New engineering or support team job postings
• 🚀 Launch of new messaging or AI-driven features
• 💰 Announcements of new funding rounds
• 🧑‍💻 Adoption of new developer frameworks or APIs
• 🗺️ Expansion into new verticals or regions
• 🤝 Strategic partnerships with SaaS or cloud vendors