Parloa

Overview

Parloa is an AI company founded in 2018 in Berlin. The organization specializes in its AI Agent Management Platform, delivering automated customer service via human-like conversations through both text and voice. With its technology, Parloa targets high-volume B2C industries such as insurance, retail, and travel, replacing legacy phone and chat systems with advanced, personalized experiences that leverage Microsoft Azure AI Services and generative AI innovations.

With offices in Berlin, Munich, and New York, Parloa serves enterprise clients with scalable solutions focused on compliance, security, and operational excellence. The company emphasizes global reach and diversity, employs a multinational team, and offers a custom pricing model, supporting clients through advanced AI-driven voice-first agents for next-generation contact center automation.

Basic Information

Contact Details

• Phone: +49 30 520015606
• Website: parloa.com
• LinkedIn: linkedin.com/company/parloa

Key Focus Areas & Initiatives

• AI Agent Management Platform development
• Contact center automation with generative AI
• Voice-first and text-based conversational solutions
• Customer service experience enhancement
• Security and compliance-driven enterprise solutions
• Support for high-volume B2C industries
• Global expansion and multilingual operations

Technologies Used

• 6sense
• AI
• ANGEL LMS
• AWS Analytics
• Adobe Photoshop
• Airbase
• Amazon AWS
• Amazon Managed Streaming for Apache Kafka (Amazon MSK)
• Amazon SES
• Anthropic Claude
• Apache Kafka
• Apollo
• Applicant Pro
• Argocd
• Arlo
• Asana
• Atlassian Cloud
• Azure API Management
• Azure Analysis Services
• Bash
• Bob
• Bootstrap Framework
• CallMiner Eureka
• CloudFlare
• Cloudflare DNS
• Cursor
• Databricks
• Datadog
• Dell EMC PowerScale
• Dell EMC PowerStore
• Docker
• ECS
• ESET
• Excel4Apps
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Fastapi
• FreePBX
• Gaia
• Gem
• Genesys SIP
• Git
• GitHub Actions
• Gmail
• GoDataFeed
• Gong
• Google
• Google Ads
• Google Analytics
• Google Apps
• Google Cloud Machine Learning Engine
• Google Cloud Platform
• Google Font API
• Google Plus
• Google Sheets
• Google Tag Manager
• Google Workspace
• Greenhouse
• HELM
• Hubspot
• IBM Cognos Analytics
• IBM ILOG CPLEX Optimization Studio
• IoT
• Jest
• Jira
• Justworks
• Kubernetes
• Leapsome
• Less
• LinkedIn Ads
• LinkedIn Recruiter
• LinkedIn Sales Navigator
• Loom
• MLflow
• Meta Ads Manager
• Microsoft Azure Monitor
• Microsoft Office 365
• Miro
• Mobile Friendly
• MongoDB
• Multilingual
• MySQL
• NATS
• NLP
• NLP Catpcha
• Navan (Formerly TripActions)
• Nestjs
• NetSuite
• Notion
• Omniture (Adobe)
• OpenAI
• OpenAI Whisper
• Oracle Communications Session Border Controller (SBC)
• Oracle XML DB
• Outlook
• Postman
• Python
• REST
• ROSS
• React
• React Redux
• Redis
• Redux
• SAP
• SAP Customer Care and Service (CCS)
• SAP ERP
• SAP Integration Suite
• SAP S/4HANA
• SAP Service Cloud
• Salesforce
• Salesforce CRM Analytics
• Salesforce Service Cloud
• SendInBlue
• Shutterstock
• Slack
• Soap Media
• Squarespace ECommerce
• Terraform
• TypeScript
• Typekit
• Vidyard
• Vimeo
• Wix
• WordPress.org
• Yelp
• YouTube
• Zendesk
• ZoomInfo
• data.ai Ascend (formerly App Annie)
• ezFlow for Google Docs for G Suite
• go+
• reCAPTCHA

Buyer Teams to Target

Engineering & Product

• Head of AI Platform
• Director of Engineering
• Lead Machine Learning Engineer
• Lead Software Architect
• Product Manager, Conversational AI
• VP of Product

Customer Support & Operations

• Head of Contact Center Operations
• Customer Service Platform Manager
• Director of Support Automation
• Operations Manager
• VP of Customer Experience
• Process Improvement Lead

IT & Security

• Chief Information Officer
• Head of Compliance
• Director of Information Security
• Enterprise Architect
• DevOps Lead
• IT Manager

Marketing & Growth

• Head of Marketing Automation
• Digital Campaign Manager
• Director of Brand Experience
• Growth Marketing Lead
• CRM Specialist
• Demand Generation Manager

What They Buy

• Cloud infrastructure & hosting services
• AI and machine learning development platforms
• Contact center and voice automation platforms
• Customer relationship management (CRM) software
• Security and compliance management solutions
• Collaboration and communication tools
• Analytics and business intelligence platforms

Signals to Watch

• 🚀 Launch of new AI-based product features
• 💰 Securing additional funding rounds
• 🧑‍💻 Hiring sprees for engineering and data science positions
• 🗺️ Opening new offices in strategic markets
• 🫂 Leadership changes in technology or operations
• 🗣️ Large-scale marketing campaigns for new solutions

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