Parloa

Overview

Parloa is an AI company based in Berlin, founded in 2018 by Malte Kosub and Stefan Ostwald. Specializing in AI Agent Management Platform (AMP), the organization focuses on automating customer service through human-like conversations in both text and voice. Its platform aims to enhance customer experiences by replacing traditional systems with personalized interactions powered by Microsoft Azure AI Services.

The company operates offices in Berlin, Munich, and New York, and targets high-volume B2C industries such as insurance, retail, and travel. Parloa provides enterprise-scale solutions including voice-first AI agents and generative AI for contact center automation, with emphasis on security, compliance, and custom pricing.

Basic Information

Contact Details

• Phone: +49 30 520015606
• Website: parloa.com
• LinkedIn: linkedin.com/company/parloa

Key Focus Areas & Initiatives

• Conversational AI for customer service automation
• Enterprise-scale contact center solutions
• Voice-first AI agents
• Personalized customer interactions
• Generative AI for contact centers
• Security and compliance in AI platforms
• Custom pricing and scalable deployments

Technologies Used

• 6sense
• AI
• ANGEL LMS
• AWS Analytics
• Adobe Photoshop
• Airbase
• Amazon AWS
• Amazon Managed Streaming for Apache Kafka (Amazon MSK)
• Amazon SES
• Anthropic Claude
• Apache Kafka
• Apollo
• Applicant Pro
• Argocd
• Arlo
• Asana
• Atlassian Cloud
• Azure API Management
• Azure Analysis Services
• Bash
• Bob
• Bootstrap Framework
• CallMiner Eureka
• CloudFlare
• Cloudflare DNS
• Cursor
• Databricks
• Datadog
• Dell EMC PowerScale
• Dell EMC PowerStore
• Docker
• ECS
• ESET
• Excel4Apps
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Fastapi
• FreePBX
• Gaia
• Gem
• Genesys SIP
• Git
• GitHub Actions
• Gmail
• GoDataFeed
• Gong
• Google
• Google Ads
• Google Analytics
• Google Apps
• Google Cloud Machine Learning Engine
• Google Cloud Platform
• Google Font API
• Google Plus
• Google Sheets
• Google Tag Manager
• Google Workspace
• Greenhouse
• HELM
• Hubspot
• IBM Cognos Analytics
• IBM ILOG CPLEX Optimization Studio
• IoT
• Jest
• Jira
• Justworks
• Kubernetes
• Leapsome
• Less
• LinkedIn Ads
• LinkedIn Recruiter
• LinkedIn Sales Navigator
• Loom
• MLflow
• Meta Ads Manager
• Microsoft Azure Monitor
• Microsoft Office 365
• Miro
• Mobile Friendly
• MongoDB
• Multilingual
• MySQL
• NATS
• NLP
• NLP Catpcha
• Navan (Formerly TripActions)
• Nestjs
• NetSuite
• Notion
• Omniture (Adobe)
• OpenAI
• OpenAI Whisper
• Oracle Communications Session Border Controller (SBC)
• Oracle XML DB
• Outlook
• Postman
• Python
• REST
• ROSS
• React
• React Redux
• Redis
• Redux
• SAP
• SAP Customer Care and Service (CCS)
• SAP ERP
• SAP Integration Suite
• SAP S/4HANA
• SAP Service Cloud
• Salesforce
• Salesforce CRM Analytics
• Salesforce Service Cloud
• SendInBlue
• Shutterstock
• Slack
• Soap Media
• Squarespace ECommerce
• Terraform
• TypeScript
• Typekit
• Vidyard
• Vimeo
• Wix
• WordPress.org
• Yelp
• YouTube
• Zendesk
• ZoomInfo
• data.ai Ascend (formerly App Annie)
• ezFlow for Google Docs for G Suite
• go+
• reCAPTCHA

Buyer Teams to Target

Customer Experience & Contact Center

• Head of Customer Experience
• Director of Contact Center Operations
• Customer Service Manager
• Contact Center Technology Lead
• Quality Assurance Specialist
• Customer Support Analyst

AI & Engineering

• Chief Technology Officer
• VP of Engineering
• Director of AI Solutions
• Lead Software Engineer
• Machine Learning Engineer
• DevOps Manager

Operations & Security

• Head of Operations
• Director of IT
• Security Compliance Manager
• Data Protection Officer
• Infrastructure Engineer
• IT Project Manager

Product Innovation & Growth

• Chief Product Officer
• Product Manager
• Enterprise Solutions Architect
• Business Development Lead
• Head of Partnerships
• Growth Marketing Manager

What They Buy

• Cloud infrastructure & hosting services
• Contact center platforms & telephony systems
• AI and machine learning frameworks
• Customer relationship management (CRM) tools
• Security & compliance software
• Enterprise analytics platforms
• Collaboration and communication solutions

Signals to Watch

• 📆 New job postings for AI and engineering roles
• 💰 Announced funding rounds or capital raises
• 🚀 Launch of new AI-powered products/services
• 🗺️ Opening of offices in new markets or geographies
• 🧑‍💻 Upgrades to cloud or security technology stack
• 🤝 Strategic partnerships with enterprise clients