GCH Retail

Overview

GCH Retail (Malaysia) Sdn Bhd is a leading food retailer in Malaysia and a subsidiary of Dairy Farm International. The company operates prominent brands including Giant hypermarkets, Cold Storage, Mercato, and Jasons Food Hall, serving customers across Peninsular Malaysia, Sabah, and Sarawak since 1944. With over 46 Giant stores and a strong workforce, the organization serves millions of shoppers monthly and has become the country's foremost mass market retailer.

Offering everyday low prices on an extensive range of more than 23,000 items, GCH Retail focuses on quality, halal compliance, and value. The company is committed to community engagement through CSR initiatives such as meal support for families in need. Recognized for its retail excellence and consumer-friendly policies, it maintains a strong dedication to customer satisfaction and fair pricing.

Basic Information

Contact Details

• Phone: +60 3-7723 9393
• Website: giant.com.my
• LinkedIn: linkedin.com/company/gch-retail-m-sdn-bhd

Key Focus Areas & Initiatives

• Fresh produce and grocery retailing
• Halal compliance and product quality assurance
• Everyday low pricing and fair value programs
• Community engagement and CSR initiatives
• In-store promotions and weekly deals
• Online shopping and digital presence
• Retail excellence and brand leadership

Technologies Used

• AI
• Apache
• Bootstrap Framework
• Gmail
• Google Apps
• Google Font API
• Google Tag Manager
• Microsoft Office 365
• Mimecast
• Mobile Friendly
• Outlook
• WordPress.org

Buyer Teams to Target

Procurement & Merchandising

• Head of Procurement
• Category Manager
• Merchandising Director
• Supplier Relationship Manager
• Inventory Control Manager
• Purchasing Analyst

Information Technology & Digital

• Chief Information Officer
• IT Manager
• e-Commerce Product Manager
• Network Administrator
• Digital Transformation Lead
• Systems Architect

Store Operations & Supply Chain

• Operations Director
• Store Manager
• Logistics Manager
• Regional Operations Lead
• Distribution Manager
• Supply Chain Analyst

Marketing & Customer Experience

• Head of Marketing
• CRM Manager
• Brand Strategist
• Digital Marketing Lead
• Promotions Manager
• Customer Success Lead

What They Buy

• Point-of-sale and retail management systems
• Supply chain and inventory software
• Store fixtures and signage solutions
• Fresh food and grocery supply contracts
• Digital marketing and loyalty platforms
• IT infrastructure and cybersecurity tools
• Commercial refrigeration and display equipment

Signals to Watch

• 🛒 Launch of new store locations or formats
• 🧑‍💻 Investments in digital transformation or website upgrades
• 📆 New job postings for procurement or IT roles
• 🎉 Large promotional campaigns or community events
• 📈 Reports of strong revenue growth or market expansion
• 🤝 Announcements of new supplier or technology partnerships