viiz communications

Overview

Shaping a new age of network communications, this company combines creative and customized technology solutions with compassionate, data-enriched support. For nearly two decades, the organization has developed innovative solutions that connect customers to the right information and people—especially in emergency triage, customer support, and traditional telecommunications.

Its cloud-based mesh network transports all forms of data, from video and telematics to AI, to enhance personalized end-user experiences. Fully redundant and fault tolerant, their platform supports BPO and SaaS solutions, integrating with major carriers and providing scalable call center support to act as an extension of clients’ brands in both emergency and everyday scenarios.

Basic Information

Contact Details

• Phone: +1 855-937-8449
• Website: viiz.com
• LinkedIn: linkedin.com/company/viiz

Key Focus Areas & Initiatives

• Data-enriched emergency response solutions
• Cloud-based and mesh network communications
• Custom technology and API integrations
• Redundant, fault-tolerant network infrastructure
• Scalable call center and BPO services
• Connected device and IoT data transport
• Multi-language customer support capabilities
• Data security and privacy compliance

Technologies Used

• Atlassian Cloud
• Gmail
• Google Apps
• Hubspot
• Microsoft Office 365
• Mobile Friendly
• Remote
• SendInBlue
• Slack
• WP Engine

Buyer Teams to Target

Network Engineering & Infrastructure

• Director of Network Engineering
• Senior Network Architect
• Infrastructure Manager
• Telecommunications Engineer
• Systems Administrator
• IT Security Analyst

Customer Support & Operations

• VP of Operations
• Call Center Director
• Customer Service Manager
• BPO Operations Lead
• Quality Assurance Supervisor
• Support Team Lead

Product & Technology Solutions

• Chief Product Officer
• Head of API Integrations
• Software Engineering Manager
• Product Development Lead
• IoT Solutions Architect
• Technical Project Manager

Compliance & Data Security

• Director of Data Security
• Compliance Officer
• Information Security Manager
• Risk & Privacy Lead
• Cybersecurity Analyst
• Legal Counsel – Regulatory Affairs

What They Buy

• Cloud infrastructure & hosting services
• Switching and routing hardware
• Customer support automation platforms
• Network security and compliance tools
• Call center workforce optimization systems
• IoT and connected device solutions
• API gateway and integration services

Signals to Watch

• 📆 Expansion of call center or support teams
• 💡 Launch of new emergency response or IoT solution
• 🖥️ Major upgrades to network infrastructure
• 🛡️ New initiatives for data privacy or compliance
• 🚀 Announcements of large customer wins or partnerships
• 🧑‍💼 Leadership team changes in operations or technology