Thomas Cook India Limited

Overview

Thomas Cook (India) Limited is a prominent omnichannel travel services company headquartered in Mumbai, India. Established in 1881, it provides an extensive range of services including foreign exchange, leisure and corporate travel, MICE (Meetings, Incentives, Conferences, and Exhibitions), visa assistance, travel insurance, and financial services. With operations in over 200 locations across India, Sri Lanka, and Mauritius, it serves clients in 28 countries spanning five continents.

The company is part of a distinguished group with a strong history marked by strategic acquisitions such as LKP Forex and Sterling Holiday Resorts. Recognized for its customer-centric approach and innovation under brands like SOTC and TCI, it has earned numerous awards for travel and digital excellence, consistently demonstrating leadership in both leisure and corporate travel services.

Basic Information

Contact Details

• Phone: +91 1800 209 9100
• LinkedIn: linkedin.com/company/thomascookindia
• Facebook: facebook.com/ThomasCookIndiaLimited
• Twitter: twitter.com/tcookin

Key Focus Areas & Initiatives

• Foreign exchange services
• Leisure travel solutions
• Corporate travel management
• MICE (Meetings, Incentives, Conferences, Exhibitions)
• Visa and travel documentation assistance
• Travel insurance offerings
• Integrated B2B travel solutions
• Digital innovation in travel services

Technologies Used

• Adobe Media Optimizer
• Akamai
• Akamai RUM
• Amazon AWS
• Bing Ads
• Bootstrap Framework
• Cedexis Radar
• Criteo
• DoubleClick
• DoubleClick Conversion
• DoubleClick Floodlight
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google AdSense
• Google Analytics
• Google Analytics Ecommerce Tracking
• Google Dynamic Remarketing
• Google Font API
• Google Maps
• Google Places
• Google Play
• Google Tag Manager
• Hotjar
• Microsoft Office 365
• Mobile Friendly
• Right Media (Yahoo Ads)
• RightNow
• Salesforce CRM Analytics
• Sendgrid
• Shutterstock
• Vimeo
• WordPress.org
• YouTube

Buyer Teams to Target

Travel Operations & Service Delivery

• Head of Operations
• Operations Manager
• Travel Services Director
• Customer Experience Lead
• Sales Support Manager
• Service Delivery Supervisor

Information Technology & Digital Transformation

• Chief Information Officer
• IT Manager
• Head of Digital Transformation
• Lead Software Engineer
• Infrastructure Specialist
• Product Manager

Corporate & Leisure Sales

• Sales Director
• Corporate Sales Manager
• Leisure Sales Lead
• Business Development Director
• B2B Relations Manager
• Telesales Manager

Marketing & Brand Strategy

• Chief Marketing Officer
• Digital Marketing Manager
• Brand Partnership Lead
• Content Strategy Manager
• Head of Customer Engagement
• Media Buying Specialist

What They Buy

• Travel management software platforms
• Cloud infrastructure & web hosting services
• Customer relationship management (CRM) tools
• Digital marketing & analytics solutions
• Financial and forex services platforms
• Insurance and compliance technology
• Contact center and customer support systems

Signals to Watch

• 📆 New job postings in digital, technology, or travel operations roles
• 🚀 Launch of new leisure or corporate travel services
• 🧑‍💻 Major technology platform upgrades or integrations
• 🤝 Strategic partnerships or acquisitions in travel & tourism
• 🗣️ Large-scale marketing campaigns or rebranding efforts
• 🌍 Expansion into new geographies or international markets