SMG - Service Management Group | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Company Directory for SMG - Service Management Group

Team Bitscale

15 Feb 2026 — 1 min read

SMG - Service Management Group

Overview

SMG (Service Management Group) is a global leader in unified experience management (UXM), specializing in AI-powered software and professional services. The company helps brands enhance brand experience (BX), customer experience (CX), and employee experience (EX) by providing actionable insights derived from feedback and data. Founded in 1991 and headquartered in Kansas City, Missouri, SMG operates with a software with a service (SwaS) model, combining technology with consulting to activate insights across various industries, including restaurant, retail, healthcare, and more.

SMG serves over 550 brands in more than 180 countries, processing 18 billion signals annually through its Ignite AI-native platform. This platform offers real-time recommendations to drive continuous improvement and growth. The Unified Experience Management® platform connects BX, CX, and EX data to support business outcomes, featuring tools for market research, engagement surveys, and competitive benchmarks. The company is committed to a client-first culture and has been recognized as a Great Place to Work, emphasizing values such as collaboration, diversity, and inclusion.

Basic Information

Industry	Information Technology & Services
Founded	1991
Revenue	68M
Headquarters	1737 McGee Street, Kansas City, Missouri, United States, 64108
Languages	English, Spanish, Portuguese, Japanese
Alexa Ranking	55598

Contact Details

Phone: +1 800-764-0439
Website: smg.com
LinkedIn: linkedin.com/company/service-management-group

Key Focus Areas & Initiatives

Employee engagement
Brand research
Customer experience
Employee experience
Experience management
Enterprise experience management
Customer experience management
Customer feedback management
Restaurant and retail experience
Unified experience management
Software development
Feedback collection tools
AI-driven employee insights
AI-native experience platform
Brand experience strategies
Experience data integration
Business intelligence
Experience insights automation
Sentiment analysis
Real-time feedback and analytics
Employee engagement surveys
Predictive analytics and modeling
Market research and benchmarking
Client education and consulting services
Operational improvement and efficiency
Engagement metrics

Technologies Used

AI
Android
Atlassian Cloud
Atlassian Confluence
ChatGPT
Copilot
Drift
Dynamics 365 CRM
Flywheel
Hubspot
Javascript
Jira
LinkedIn Sales Navigator
Mapbox
Material UI
Microsoft Azure Monitor
Microsoft Office 365
Microsoft SQL Server Reporting Services
Next.js
Outreach
PostgreSQL
React
React Redux
Remote
SQL
Salesforce
Slack
Snowflake
Vitess
Zendesk
ZoomInfo

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