OneDesk Inc.

Overview

OneDesk Inc. is a Montreal-based software company established in 2009, providing a robust integrated SaaS platform that unifies helpdesk, project management, and professional services automation tools within a single application. The company generates annual revenue of approximately $6 million and is based in Montreal, Canada.

The platform is designed for small and medium-sized businesses seeking to streamline customer support, service delivery, and project management through features such as integrated ticketing systems, live chat, time tracking, Gantt charts, Kanban boards, invoicing, and workflow automation. Highlighting efficiency and analytics, OneDesk supports both web and mobile access and is used across diverse sectors including IT, healthcare, marketing, and education.

Basic Information

Contact Details

• Phone: +1 514-731-6878
• Website: onedesk.com
• LinkedIn: linkedin.com/company/onedesk-inc-1

Key Focus Areas & Initiatives

• Helpdesk and customer support management
• Project and workflow automation
• Professional services automation (PSA)
• Customer ticketing and live chat integration
• Invoicing, time tracking, and resource management
• AI-driven analytics and real-time notifications
• Integrations for enhanced collaboration
• Omnichannel and self-service support features

Technologies Used

• Amazon SES
• Gmail
• Google Apps
• Microsoft Office 365
• Postmark
• React
• Route 53
• Sendgrid
• Slack

Buyer Teams to Target

Product & Engineering

• VP of Product
• Director of Engineering
• Product Manager
• Lead Software Engineer
• QA Lead
• Scrum Master

Customer Success & Support

• Head of Customer Success
• Support Manager
• Customer Support Specialist
• Implementation Lead
• Onboarding Manager
• Customer Experience Manager

Operations & IT

• VP of Operations
• IT Manager
• Systems Administrator
• Business Operations Analyst
• Procurement Manager
• Solutions Architect

Sales & Business Development

• VP of Sales
• Sales Operations Manager
• Business Development Executive
• Account Executive
• Sales Enablement Lead
• Channel Partner Manager

What They Buy

• Cloud hosting and infrastructure services
• Software development and CI/CD tools
• Customer support and ticketing platforms
• Analytics and reporting solutions
• Email delivery and communication APIs
• Mobile and web app frameworks
• Workspace collaboration tools

Signals to Watch

• 📆 New job postings for engineering or support roles
• 🤝 Announcements of new technology partnerships
• 🚀 Launch of new product features or integrations
• 💡 Adoption of workflow automation and AI initiatives
• 📊 Increased investment in analytics or reporting tools
• 🗺️ Expansion into new verticals or geographic markets