Mycom

Overview

MYCOM Networks is a global telecommunications software company founded in 1997 and headquartered in London. With over 11 offices across Europe, the Middle East, Asia, and the Americas, the company specializes in network performance management and service assurance for Communications Service Providers (CSPs) and Managed Service Providers (MSPs). With over 25 years of experience, MYCOM delivers software solutions that help clients assure network performance and monetize services.

MYCOM provides carrier-grade Network Engineering Services, including radio and core network design, planning, optimization, implementation, and testing. Their award-winning Network Assurance and Service Experience Assurance solutions enable management of mobile, fixed, and enterprise services at scale. Focusing on AI-powered autonomous networks, MYCOM partners with Tier 1 CSPs globally, offering expertise in software development, systems integration, and network engineering to drive high-performance operations and enhance customer experience.

Basic Information

Contact Details

• Phone: +44 175 321 3740
• Website: mycom.com
• LinkedIn: linkedin.com/company/mycom25

Key Focus Areas & Initiatives

• Network capacity planning
• AI-powered network optimization and management
• Service assurance for CSPs and MSPs
• End-to-end network performance and fault management
• Customer experience enhancement and churn reduction
• Automated network operations and analytics
• 5G and Open RAN assurance
• Cloud SaaS solutions and digital transformation

Technologies Used

• Bootstrap Framework
• Google Play
• Google Tag Manager
• Gravity Forms
• Microsoft Office 365
• Mobile Friendly
• Outlook
• Pardot
• Salesforce
• Shutterstock
• Slack
• Typekit
• Wistia
• WordPress.org
• YouTube

Buyer Teams to Target

Network Engineering & Operations

• Network Operations Manager
• Senior Network Engineer
• Radio Access Network (RAN) Engineer
• Performance Analytics Lead
• OSS/BSS Manager
• Head of Service Assurance

Information Technology & Systems

• IT Director
• Head of Cloud Services
• Systems Integration Lead
• Infrastructure Manager
• Enterprise Architect
• IT Operations Lead

Product Management & Innovation

• Product Manager (Network Services)
• Director of Product Development
• Solution Architect
• Head of AI & Automation
• Innovation Lead
• Business Development Manager

Customer Success & Support

• Head of Customer Experience
• Customer Support Lead
• Service Delivery Manager
• Technical Account Manager
• Support Operations Lead
• Customer Solutions Engineer

What They Buy

• Cloud infrastructure & hosting services
• Network monitoring and management platforms
• Big data analytics tools
• Customer experience management solutions
• Telecom OSS/BSS software
• Automation and AI-driven operations tools
• Security and network resilience solutions

Signals to Watch

• 📆 New job postings for network engineering or AI roles
• 🚀 Launch of new service assurance or 5G initiatives
• 🤝 Announced partnerships with Tier 1 CSPs or MSPs
• 📊 Investment in AI, analytics, or automation projects
• 🗺️ Expansion into new geographic markets
• 🧑‍💻 Adoption of new cloud or SaaS technologies