Chargeflow

Overview

Chargeflow is an AI-driven fintech platform focused on automating chargeback management and prevention for e-commerce and SaaS businesses. Founded in 2020 and based in New York, the company was started by former e-commerce entrepreneurs who understood the complexities of chargeback processes. Backed by notable fintech investors including OpenView Partners, Chargeflow supports over 15,000 merchants across the globe, safeguarding hundreds of billions of transactions every year.

The platform delivers a highly automated chargeback solution powered by generative AI and human expertise, featuring end-to-end chargeback automation, AI-generated evidence, and industry-specific models. Offerings include a white-label product for payment providers and real-time chargeback and payment activity monitoring tools. Operating with a success-based pricing model and industry-leading win rates, Chargeflow delivers guaranteed ROI and robust protection for businesses facing fluctuating dispute rates.

Basic Information

Contact Details

• Website: chargeflow.io
• LinkedIn: linkedin.com/company/chargeflowhq

Key Focus Areas & Initiatives

• Automated chargeback management
• AI-powered evidence generation
• Chargeback prevention and risk analysis
• Integration with leading payment platforms such as Stripe and Shopify
• Real-time chargeback monitoring and reporting
• Fraud detection and chargeback optimization
• Industry-specific AI models for dispute handling
• White-label solutions for payment providers

Technologies Used

• AI
• ANGEL LMS
• AWS Trusted Advisor
• Amazon CloudWatch
• Apache Kafka
• Bing Ads
• Circle
• CloudFlare Hosting
• Cucumber
• Docker
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Figma
• Gmail
• Google AlloyDB for PostgreSQL
• Google Apps
• Google Dynamic Remarketing
• Google Font API
• Google Identity Services APIs
• Google Tag Manager
• Hubspot
• Intercom
• Javascript
• Linkedin Login
• Linkedin Marketing Solutions
• Linkedin Widget
• Mobile Friendly
• Mode
• MongoDB
• Optimizely
• Playwright
• Python
• React
• Redux
• Refinitiv World-Check Risk Intelligence
• Route 53
• SQL
• Salesforce CRM Analytics
• Sendgrid
• Slack
• Stripe
• Taboola
• Twitter Advertising
• TypeScript
• Typeform
• Vercel
• Visual Website Optimizer
• Webflow
• YouTube

Buyer Teams to Target

Product & Engineering

• VP of Product
• Head of Engineering
• Product Manager
• Lead Software Engineer
• Solutions Architect
• Head of Data Science

Payments & Risk Operations

• Director of Risk Management
• Fraud Prevention Manager
• Chargeback Operations Lead
• Payment Operations Manager
• Risk Analyst
• Chargebacks Specialist

Finance

• VP of Finance
• Financial Controller
• Revenue Operations Lead
• Director of FP&A
• Accounts Receivable Manager
• Payments Analyst

Sales & Partnerships

• VP of Business Development
• Head of Partnerships
• Sales Director
• Strategic Accounts Manager
• Partnerships Manager
• Channel Sales Lead

What They Buy

• Fraud detection and prevention platforms
• Chargeback automation and evidence solutions
• Payment processing and gateway integrations
• Customer support and live chat software
• Data analytics tools for finance operations
• Cloud infrastructure and hosting
• Business intelligence and reporting software

Signals to Watch

• 🚀 Launch of new e-commerce platform integrations
• 💕 New fintech partnership announcements
• 🧑‍💻 Open engineering or product job postings
• 💸 Recent funding announcements or capital raises
• 🛡️ Increases in fraud or chargeback-related press releases
• 📊 Adoption of AI tools or analytics solutions for payments