Zonka Feedback

Overview

Zonka Feedback is an AI-powered omnichannel customer experience management platform that helps organizations consolidate feedback from various sources into actionable insights. Founded in 2013 and headquartered in India, Zonka operates in the United Kingdom and focuses on providing enterprise-grade customer intelligence to mid-market organizations.

The company offers two main solutions: the AI Feedback Intelligence Platform and the Customer Feedback Platform. The AI Feedback Intelligence Platform processes unstructured data from high-volume feedback sources, delivering real-time insights through AI-driven analysis. The Customer Feedback Platform captures feedback across multiple channels, including web, SMS, email, and mobile apps, and provides real-time analytics to facilitate action and collaboration. The platform serves a diverse range of industries, including retail, hospitality, healthcare, education, software, and eCommerce. It is designed for rapid deployment, offering organizations advanced customer experience management without the complexities of traditional enterprise systems.

Basic Information

Contact Details

• Phone: +91 99998 49771
• Website: zonkafeedback.com
• LinkedIn: linkedin.com/company/zonka-feedback
• Twitter: twitter.com/zonkafeedback
• AngelList: angel.co/zonka-feedback-1
• Facebook: facebook.com/zonkafeedback

Key Focus Areas & Initiatives

• customer feedback
• customer experience
• product experience
• feedback management
• customer satisfaction
• net promoter score
• customer effort score
• email surveys
• sms surveys
• inapp surveys
• voice of customer
• closing customer feedback
• customer experience management
• enterprise feedback
• customer loyalty
• feedback analytics
• ai feedback intelligence
• thematic analysis
• qualitative analysis
• sentiment analysis
• entity recognition
• restaurants
• hospitality
• hotels
• spas
• health and wellness
• technology, information & internet
• ai co-pilot for feedback
• customer sentiment tracking
• management consulting services
• education
• high-volume feedback processing
• feedback tagging
• data unification
• location & frontline analytics
• trend detection
• healthcare
• services
• enterprise feedback system
• ces surveys
• agentic ai
• retail
• feedback loop automation
• impact analysis
• nps surveys
• operational excellence
• custom entity setup
• workflow automation
• e-commerce
• feedback management platform
• b2b
• d2c
• feedback automation
• customer engagement
• customer loyalty improvement
• support ticket analysis
• csat surveys
• feedback silos breakdown
• real-time analytics
• customer experience optimization
• role-based dashboards
• customer feedback analytics
• retail & ecommerce
• crm integration
• feedback impact on business metrics
• customer insights
• customer retention strategies
• customer satisfaction metrics
• root cause analysis
• feedback prioritization
• unstructured data analysis
• feedback segmentation by role
• ai-driven root cause analysis
• multi-channel feedback collection
• customer journey mapping
• impact & ownership insights
• feedback auto-tagging
• financial services
• finance
• consumer_products_retail
• leisure, travel & tourism
• health, wellness & fitness
• information technology & services
• health care
• hospital & health care
• consumer internet
• consumers
• internet

Technologies Used

• AI
• AdRoll
• Adobe Media Optimizer
• Amazon AWS
• Android
• Bootstrap Framework
• Cedexis Radar
• Circle
• Cvent
• DoubleClick
• DoubleClick Conversion
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Play
• Google Tag Manager
• Hubspot
• Intercom
• Linkedin Login
• Linkedin Marketing Solutions
• Linkedin Widget
• Mobile Friendly
• Reviews
• Slack
• Toast
• Twitter Advertising
• Vimeo
• YouTube

Affiliated Organizations & Regional Branches