zenloop

Overview

Based in Berlin, this Software-as-a-Service (SaaS) company was founded in 2016 and focuses on an integrated experience management platform powered by AI. The platform enables organizations to collect, analyze, and act on customer feedback through various channels, providing valuable insights that drive strategic improvements and innovation.

The solution automates feedback collection via email, SMS, and other channels, leveraging artificial intelligence for data analysis and actionable recommendations. Key features include multi-channel surveys, AI-powered analytics, and automated engagement rules. Serving industries such as retail, internet services, financial services, and energy, the platform has processed over 700 million feedback responses and aims to enhance customer satisfaction, loyalty, and overall experience. In April 2023, it was acquired by saas.group to further focus on strategic innovation.

Basic Information

Contact Details

• Phone: +49 30 30808000
• Website: zenloop.com
• LinkedIn: linkedin.com/company/zenloop

Key Focus Areas & Initiatives

• Net Promoter Score (NPS) measurement and analytics
• Customer feedback management and automation
• AI-driven feedback analysis and actionable insights
• Multi-channel customer surveys (email, SMS, and more)
• Customer experience optimization
• Customer retention and churn prevention strategies
• Customer journey mapping and analytics
• Real-time customer feedback reporting
• Customer satisfaction improvement
• Customer advocacy and loyalty programs
• Process improvement through feedback automation
• Segmentation and customer sentiment detection

Technologies Used

• Atlassian Cloud
• Ember JS Library
• Gmail
• Google Apps
• Microsoft Office 365
• Mixpanel
• Remote
• Route 53
• Sendgrid

Affiliated Organizations & Regional Branches

• saas.group