Vivantio

Overview

Vivantio is a SaaS provider of service management software, established in 2003. It specializes in customer service optimization platforms designed for B2B service teams, IT support, and cross-functional departments. Headquartered in Massachusetts and with an office in England, the organization employs a dedicated team focused on delivering a customer-centric culture.

The platform centralizes support operations, automates workflows, and facilitates collaboration across departments such as IT, HR, and Finance. Key features include omni-channel support, automation and workflow management, asset discovery, AI capabilities, knowledge management, and digital self-service options. It is tailored for small to medium-sized B2B firms, offering editions to meet varying service maturity levels and aiming to enhance service efficiency and satisfaction for clients.

Basic Information

Contact Details

• Phone: +1 617-982-0390
• Website: vivantio.com
• LinkedIn: linkedin.com/company/vivantio

Key Focus Areas & Initiatives

• Customer service optimization
• Enterprise service management
• IT service management
• Workflow automation
• Asset management & discovery
• Omni-channel support
• AI-driven ticket routing
• Knowledge management
• Digital self-service
• Predictive analytics
• Business process automation
• Customer experience enhancement

Technologies Used

• AI
• Atlassian Cloud
• CloudFlare
• CloudFlare Hosting
• Hubspot
• Leadfeeder
• Outlook
• Remote
• Salesforce
• Slack
• The Trade Desk

Affiliated Organizations & Regional Branches