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ujet.cx | Company Profile

Company Directory for ujet.cx

Team Bitscale

— 1 min read

ujet.cx

Overview

UJET.cx is an AI-powered cloud contact center platform founded in 2015 and based in San Francisco, California. The company specializes in modernizing traditional contact centers into intelligent customer experience hubs through its innovative Contact Center as a Service (CCaaS) and Workforce Management (WFM) solutions. Its platform is designed to enhance customer interactions by integrating voice, digital, and self-service channels.

Core offerings include AI-driven CCaaS, which automates customer service and provides real-time sentiment analysis, and WFM tools that optimize operations with forecasting and data-driven insights. UJET.cx also emphasizes security and compliance, minimizing the storage of personally identifiable information (PII) to build customer trust. With a global presence and a focus on businesses of all sizes, it aims to improve customer satisfaction and streamline operations through advanced technology and seamless integration capabilities.

Basic Information

Industry information technology & services
Founded 2015
Revenue 4.1M
Headquarters 201 3rd St, Suite 950, San Francisco, California 94103, United States
Alexa Ranking 309215

Contact Details

Key Focus Areas & Initiatives

  • Customer support
  • Contact Center as a Service (CCaaS)
  • AI-powered automation
  • Workforce Management (WFM)
  • Real-time sentiment analysis
  • Security and compliance
  • Customer experience transformation
  • Multichannel communication
  • Cloud migration support
  • Predictive analytics
  • Scalable cloud infrastructure
  • CRM integration
  • Global reach
  • Personalized customer interactions
  • Omnichannel support
  • Performance analytics
  • Self-service automation

Technologies Used

  • AI
  • Aircall
  • Android
  • Atlassian Cloud
  • Avaya
  • Cloudflare DNS
  • Comm100
  • DoubleClick
  • DoubleClick Conversion
  • Gmail
  • Google Apps
  • Google Dynamic Remarketing
  • Google Tag Manager
  • Greenhouse.io
  • Linkedin Marketing Solutions
  • Mailchimp Mandrill
  • Marketo
  • Microsoft Office 365
  • Mobile Friendly
  • OneTrust
  • Pardot
  • Qualtrics
  • Remote
  • Render
  • Route 53
  • Salesforce
  • Talkdesk
  • TikTok
  • Truste
  • Vercel
  • Vonage
  • WP Engine
  • WordPress.org
  • YouTube

Affiliated Organizations & Regional Branches

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