SurveySparrow

Overview

SurveySparrow is an omnichannel experience management platform founded in 2017 by Shihab Muhammed and Subin Sebastian. The company aims to enhance traditional surveys by transforming them into engaging conversational formats, inspired by chat applications like WhatsApp. This innovative approach has led to increased response rates by up to 40%.

Based in Kochi, India, SurveySparrow has grown rapidly, serving over 100,000 customers across 149 countries. The platform offers a comprehensive suite of tools for customer experience (CX), employee experience (EX), and product experience management. Key features include omnichannel feedback collection, real-time analytics, and workflow automation. The platform is designed for ease of use, with options for no-credit-card trials and personalized demos available. SurveySparrow emphasizes continuous improvement and engagement, aiming to inspire performance and deliver exceptional experiences.

Basic Information

Contact Details

• Phone: +1 800-481-0410
• Website: surveysparrow.com
• LinkedIn: linkedin.com/company/surveysparrow

Key Focus Areas & Initiatives

• Online survey software
• Employee pulse survey
• Customer feedback
• Customer experience
• Employee experience
• Mobile survey software
• Conversational survey
• Market research
• Net promoter score
• Employee engagement
• Employee feedback
• Product feedback
• Pulse surveys
• Leadership assessment
• Enterprise feedback management
• VOC
• 360 evaluations
• Voice of customer
• Customer loyalty
• Software development
• Customer insights
• Feedback management system
• B2B
• Survey response analysis
• Customer sentiment detection
• Brand trust building
• Mobile surveys
• Management consulting services
• Website micro-surveys
• Survey customization
• Feedback collection
• Survey analytics dashboard
• Feedback on social media
• AI-driven insights
• Chat surveys
• Multichannel feedback
• Lead generation
• Survey design
• Response optimization
• User-friendly interface
• IT services
• D2C
• Conversational surveys
• User experience
• E-commerce
• Feedback response automation
• Feedback analysis tools
• Website feedback surveys
• Customer journey mapping
• Customer feedback platform
• Customer satisfaction metrics
• Survey response optimization
• Customer feedback system
• Hidden trend detection
• Retail
• Micro-feedback
• Professional services
• Customer experience enhancement
• Survey builder
• Chatbot feedback collection
• Employee engagement surveys
• Engagement tools
• Website surveys
• SaaS
• Offline responses
• Survey response personalization
• Feedback response analytics
• Reputation management
• Micro-feedback collection
• Offline survey collection
• Customer needs insights
• Automated surveys
• Customer engagement
• Feedback loop
• Survey response management
• Response rate boost
• Customer journey
• Platform integrations
• Survey deployment
• Social media feedback
• Brand reputation enhancement
• Feedback analytics
• Customer feedback collection
• Branding
• Feedback management
• Real-time feedback tracking
• Ticketing system
• WhatsApp feedback
• Survey templates
• Customer feedback insights
• Multi-channel feedback
• Issue resolution
• Services
• Feedback analysis
• Survey automation
• Omni-channel experience platform
• Data-driven decision making
• Issue resolution automation
• Topic extraction from feedback
• Multilingual surveys
• Real-time insights
• Survey response rates
• Feedback response tracking
• Mobile app surveys
• Customer satisfaction
• AI insights
• Brand trust
• Feedback collection tools
• Feedback segmentation
• B2C
• Multi-channel engagement
• Marketing
• Engagement optimization
• Omni-channel platform
• Survey distribution
• Real-time analytics
• Mobile app feedback
• Reputation monitoring
• AI-powered insights
• Customer experience refinement
• Customer sentiment analysis
• Data analytics
• Response rate increase
• Online surveys
• Feedback forms
• Surveys
• Employee assessments
• NPS
• CSAT
• CES
• Multi-lingual surveys
• Smart dashboards
• Automations
• Omni-channel sharing
• Custom reports
• Easy integrations
• Ticket management
• Sentiment analysis
• Smart surveys
• Video surveys
• Secure surveys
• Audience management
• Custom workflows
• Chatbots
• Offline surveys
• Market research software
• SaaS platform
• Data collection
• Integrations
• Customer voice
• Personalized surveys
• Interactive surveys
• Mobile-first design
• API integrations
• Webhooks
• Advanced analytics
• Data visualization
• Performance tracking
• Real-time feedback
• Cloud-based platform
• Consumer products & retail
• Information technology & services
• Marketing & advertising
• Sales
• UX
• Consumer internet
• Consumers
• Internet
• Professional training & coaching
• Computer software

Technologies Used

• AI
• Adobe After Effects
• Bing Ads
• CloudFlare Hosting
• CrazyEgg
• DoubleClick
• DoubleClick Conversion
• Figma
• Gmail
• Google Analytics
• Google Apps
• Google Dynamic Remarketing
• Google Tag Manager
• Hubspot
• Leadfeeder
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Netlify
• React Redux
• Route 53
• SparkPost
• Strato
• Typekit
• WordPress.org
• YouTube
• Zendesk
• reCAPTCHA

Affiliated Organizations & Regional Branches