SightCall

Overview

SightCall is a global leader in remote visual support technology, founded in 2008 by Thomas Cottereau and Antoine Vervoort. The company specializes in empowering enterprise service teams to solve problems quickly and efficiently using augmented reality (AR), artificial intelligence (AI), and real-time video assistance.

The flagship SightCall VISION Platform is a cloud-based visual service solution designed for enterprises, featuring enhanced live video capabilities to enable agents, technicians, and customers to address issues remotely with ease. Key features include instant expert visual guidance, AI-powered image recognition, knowledge capture for reuse, and enterprise-grade security and compliance. SightCall's platform is utilized across numerous industries to reduce operational costs and improve customer satisfaction.

Basic Information

Contact Details

• Phone: +1 650-481-8931
• Website: sightcall.com
• LinkedIn: linkedin.com/company/sightcall

Key Focus Areas & Initiatives

• Video collaboration
• WebRTC
• Realtime video
• Live video
• Video communication
• Real time communication
• Visual support
• Insurance
• Visual claims
• Remote support
• Video assistance
• Remote assistance
• Video chat
• Digital process automation
• AI
• Visual assistance
• Operational efficiency
• Multimodal generative AI
• CX
• Customer service software
• Field service software
• Digital transformation
• Generative AI
• Visual service
• Customer experience
• CCaaS software
• Mobile
• Enterprise software
• Cloud computing
• Chat
• Software
• Information technology
• Social media
• Consumer internet
• Internet
• Software development
• B2B
• Multimodal AI analysis
• Field service optimization
• AR digital anchors
• Telecommunications
• Power & utilities
• Session recording
• Enterprise-grade security
• Self-service visual support
• Automated knowledge assets
• Enterprise integration
• Wearables support
• Manufacturing
• Knowledge capture
• AR digital work instructions
• Real-time collaboration
• Customer support automation
• Remote expert guidance
• HD video streaming
• Remote troubleshooting
• Healthcare technology
• Workflow automation
• AI computer vision
• Image recognition
• OCR text recognition
• AI-powered support
• Custom API integration
• Content sharing
• Remote diagnostics
• Process automation
• Content management
• AI problem identification
• Geolocation
• Multimedia reporting
• Unattended remote access
• Cloud-based platform
• Services
• Digital work instructions
• Augmented reality
• Compliance with GDPR/ HIPAA
• Signature collection
• Secure video interactions
• AR annotations
• Healthcare
• Computer systems design and related services
• Remote visual support
• Live video assistance
• AI insights
• Visual assistance platform
• Field technicians support
• Self-service capabilities
• Telehealth services
• Insurance claim optimization
• Integrations and APIs
• Wearable technology
• Customer experience improvement
• First call resolution
• Real-time troubleshooting
• Knowledge sharing platform
• Technical training
• Guided maintenance
• Cross-platform functionality
• Data compliance
• Visual instructions
• Enhanced customer engagement
• Mobile support
• Visual claims transformation
• Device agnostic solutions
• Visual communication tools
• Problem resolution efficiency
• Virtual expert connection
• Remote site inspections
• Video call support
• Cloud-based architecture
• Customer support solutions
• Augmented workforce
• Operational excellence
• Business process improvement
• Live video streaming
• Customer journey enhancement
• Remote monitoring
• Service level agreement compliance
• Expert guidance
• Automated service requests
• Field service management
• Visual data capture
• Multimodal support channels
• Video documentation
• Training for technicians
• Finance
• Transportation
• Energy & utilities
• Consumers
• Information technology & services
• Enterprises
• Computer software
• Mechanical or industrial engineering
• Computer vision
• Artificial intelligence
• Health care
• Health, wellness & fitness
• Hospital & health care
• Wearable technologies
• Wearables
• Consumer goods
• Internet of things
• Consumer electronics
• Hardware
• Computer hardware
• Financial services

Technologies Used

• AI
• Android
• Atlassian Cloud
• Bootstrap Framework
• Circle
• Mapbox
• Microsoft Office 365
• Outlook
• Postmark
• Rackspace MailGun
• Remote
• VueJS
• Zendesk

Affiliated Organizations & Regional Branches