Serviceaide (Agentic-AI Solutions)

Overview

Serviceaide, Inc. is a software development company based in Santa Clara, California, specializing in Agentic AI-powered solutions for enterprise service management. The company emphasizes workflow automation and enhanced service delivery, focusing on first-contact resolution of support tickets and streamlining digital operations. With a global footprint, Serviceaide is active in regions including the U.S., Asia-Pacific, Latin America, Ukraine, and Denmark.

Core offerings include Luma AI, an intelligent virtual agent that manages user interactions and ticket lifecycles, and AISM, which optimizes cross-unit service delivery. Serviceaide provides advanced solutions for change management and IT service management, using Agentic AI, Generative AI, and machine learning to boost productivity and enable self-service. The company's innovative approach helps organizations accelerate digital transformation and achieve measurable results.

Basic Information

Contact Details

• Phone: +1 650-206-8988
• Website: serviceaide.com
• LinkedIn: linkedin.com/company/serviceaideinc

Key Focus Areas & Initiatives

• Agentic AI-powered service management
• AI-driven service automation
• Intelligent virtual agents (Luma AI)
• Change management solutions
• IT service management (ITSM)
• First-contact ticket resolution
• Digital transformation acceleration
• Automation workflows
• Predictive analytics and maintenance
• Self-service enablement
• Proactive support
• No-code workflow solutions
• Knowledge management
• Machine learning & AI insights
• Asset lifecycle & management
• AI copilot features

Technologies Used

• AI
• Atlassian Cloud
• Cloudflare DNS
• Outlook
• Pantheon
• Pardot
• Slack

Affiliated Organizations & Regional Branches

• SunView Software, Inc.