Route | Company Profile - Revenue, Headcount, Tech Stack, Contacts

Company Directory for Route

Team Bitscale

30 Mar 2026 — 1 min read

Route

Overview

Based in Lehi, Utah, this post-purchase e-commerce platform enhances the customer experience for online merchants. Since its launch in 2019, it has served over 13,000 brands and protected nearly 150 million orders, with more than 3 million active app users.

The platform delivers services such as package protection against lost, stolen, or damaged items, immersive package tracking, automated claims resolution, and AI-driven remarketing tools for personalized product recommendations. It also supports carbon offsetting for shipping, integrates with over 1,100 carriers, and connects with popular platforms like Klaviyo and Salesforce to streamline e-commerce operations and improve customer support.

Basic Information

Industry	information technology & services
Founded	2019
Revenue	31.4M
Headquarters	1441 W Innovation Way, Lehi, Utah, United States, 84043
Alexa Ranking	57019

Contact Details

Phone: +1 801-368-7730
Website: route.com
LinkedIn: linkedin.com/company/route-app

Key Focus Areas & Initiatives

Porch pirating prevention
Insurance solutions
Increasing conversion rates
Advanced tracking and visual tracking
Merchant partnerships
Package protection and tracking
Software development for e-commerce
Customer support tools and workflows
Claims and issue resolution automation
Eco-friendly and sustainable brand loyalty
Order management and post-purchase experience
Integrated carrier and platform support
Environmental impact transparency and offsetting
Carbon-neutral and climate-positive logistics
Support ticket automation and reduction
Customer engagement and retention
Personalized product recommendations
Real-time and app notifications
Green shipping, logistics, and packaging
Omnichannel post-purchase solutions

Technologies Used

AI
Amazon SES
Amazon Web Services (AWS)
Appcues
Bizible
Gmail
Google Apps
Google Font API
Google Tag Manager
Hotjar
Hubspot
Mapbox
Microsoft Office 365
Mobile Friendly
Netlify
Nginx
React Redux
Recharge Payments
Remote
Route 53
Salesforce
Sendgrid
Slack
Square, Inc.
Stripe
WP Engine
WordPress.org
Zendesk
reCAPTCHA

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