PartnerHero

Overview

PartnerHero is a customer experience outsourcing innovator specializing in brand-aligned business process outsourcing services. Recently integrated into Crescendo.ai, it enhances Crescendo’s augmented-AI platform by disrupting traditional call centers with tailored operations for digitally native businesses. Leveraging a global presence and expertise in customer experience, PartnerHero stands out for its commitment to people-first solutions.

Founded over 11 years ago by CEO Shervin Talieh, the organization has developed a BPO model centered on high retention of customers and employees. With a workforce of over 3,000 CX professionals, it serves leading technology and ecommerce brands, providing solutions that combine a hybrid AI-human approach for efficient ticket resolution, an omnichannel platform for personalized experiences, and operations that act as brand extensions. The focus remains on quality, scalability, and consistent service delivery.

Basic Information

Contact Details

• Phone: +1 888-410-8077
• Website: crescendo.ai
• LinkedIn: linkedin.com/company/partnerhero

Key Focus Areas & Initiatives

• AI-driven customer experience (CX) outsourcing
• Hybrid AI-human customer support and ticket resolution
• Omnichannel CX platform integration
• Process optimization and workflow automation
• Bespoke, brand-aligned BPO operations
• Scalable and quality-driven support for technology and ecommerce brands
• Multilingual and global support solutions

Technologies Used

• Cloudflare DNS
• Gmail
• Google Apps
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Office 365
• Mobile Friendly
• Salesforce
• Wistia
• WordPress.org
• YouTube
• Zendesk
• reCAPTCHA

Buyer Teams to Target

Customer Experience & Support Operations

• Head of Customer Experience
• Director of Support Operations
• Manager, Customer Service
• Support Quality Assurance Lead
• Customer Success Manager
• Contact Center Supervisor

Engineering & Technology

• VP of Engineering
• Director of IT Operations
• Solution Architect
• DevOps Lead
• AI/ML Engineer
• Systems Integration Specialist

Marketing & Digital Engagement

• Chief Marketing Officer
• Digital Marketing Manager
• CRM Manager
• Content Strategy Lead
• Growth Marketer
• Customer Insights Analyst

Operations & Business Process

• Director of Business Operations
• BPO Program Manager
• Process Improvement Lead
• Director of Vendor Management
• Business Analyst
• Operations Coordinator

What They Buy

• Omnichannel customer support platforms
• AI-driven chatbot and automation tools
• Workforce management and quality assurance software
• Cloud-based CRM and case management solutions
• Collaboration and productivity suites
• Multilingual translation and localization services
• Analytics and performance reporting platforms

Signals to Watch

• 📈 Launch of new CX or support programs
• 🌍 Expansion into new international markets
• 🧑‍💻 Investment in AI or automation technologies
• 🤝 Formation of new partnerships with ecommerce or SaaS brands
• 🫂 Leadership changes within operations or support
• 📆 Posting of large-scale support or CX job openings