O'Neil Digital Solutions

Overview

O'Neil Digital Solutions is a global leader in data-driven customer communications and customer experience solutions, primarily serving the Healthcare and Financial Services industries. Since its founding in 1973 and establishment in Los Angeles, California, the organization has evolved from a print powerhouse to an innovator in omni-channel communication, marking over 50 years of industry expertise.

Focusing on meaningful experiences that encourage actionable financial and health choices, O'Neil Digital Solutions offers services such as data management and analytics, personalized customer communications, digital transformation, compliance communications, and vendor consolidation. Their flagship product, ONEsuite, is a comprehensive customer communications management platform with advanced AI capabilities, designed for effective communication across diverse channels.

Basic Information

Contact Details

• Phone: +1 310-448-6000
• Website: oneildigitalsolutions.com
• LinkedIn: linkedin.com/company/oneildigitalsolutions

Key Focus Areas & Initiatives

• Data-driven composition
• Omnichannel marketing communications
• Healthcare member communications
• Financial plan participant communications
• Data management
• epresentment
• CCM
• Content creation
• Data analytics
• CXM
• IT services & IT consulting
• Customer engagement
• Omni-channel communications
• Customer data management
• Customer insights
• Customer data unification
• Data normalization
• Postage optimization
• Customer experience
• B2B
• Secure data analytics
• Customer satisfaction
• Customer retention
• AI-enhanced campaigns
• Cost reduction
• Customer loyalty
• Computer systems design and related services
• Marketing journey orchestration
• Cloud platform
• Workflow automation
• Customer journey orchestration
• Postage savings strategies
• Personalized content
• Personalized member communications
• Automated content generation
• Operational efficiency
• Customer communications
• Highly secure communications
• Digital mailroom
• Services
• Data integration
• Digital transformation
• Revenue growth
• High-volume digital printing
• Secure communications
• Data-driven insights
• Customer engagement optimization
• Healthcare
• Confidential data analytics
• Consulting
• Financial services
• Customer journey mapping
• Enterprise CCM platform
• Vendor consolidation
• Multi-channel delivery
• Digital and print solutions
• Real-time delivery
• Regulatory compliance
• Regulated industry solutions
• High-speed printing
• Content management
• Customer personalization
• Business intelligence
• AI features
• Finance
• Enterprise software
• Enterprises
• Computer software
• Health care
• Health, wellness & fitness
• Hospital & health care
• Analytics

Technologies Used

• Hadoop HDFS
• Hubspot
• Outlook
• Redshift
• Salesforce
• Slack
• WP Engine

Affiliated Organizations & Regional Branches