NiCE | Company Profile
Company Directory for NiCE
NiCE
Overview
NiCE (NICE Ltd.) is a global technology company based in Hoboken, New Jersey, specializing in customer relations management (CRM) software, artificial intelligence (AI), and digital workforce engagement management. Founded in 1986 in Israel, it has grown to serve over 150 countries with a workforce of more than 9,000 employees, focusing on AI-powered customer experience automation to enhance engagement through intelligent and proactive solutions.
The company offers a comprehensive suite of AI-driven solutions under the NICE CXone platform, including customer experience automation, intelligent virtual agents, AI copilots, and robotic process automation (RPA). These tools aim to improve operational efficiency and workforce engagement management. NiCE supports industries such as financial services, telecommunications, healthcare, and retail, facilitating over 15 billion customer interactions annually for recognized brands and committing to customer satisfaction and social responsibility with initiatives promoting programming skills for young girls globally.
Basic Information
| Industry | information technology & services |
|---|---|
| Founded | 1986 |
| Revenue | 2.8B |
| Headquarters | 221 River Street, Hoboken, New Jersey, 07030, United States |
| Languages | English, French, Japanese, Russian |
| Alexa Ranking | 84965 |
Contact Details
- Phone: +972 9-775-3777
- Website: nice.com
- LinkedIn: linkedin.com/company/nice-systems
Key Focus Areas & Initiatives
- Customer service automation
- Digital self service
- Artificial intelligence
- Proactive customer outreach
- CCaaS
- Cloud
- Customer experience
- Multichannel interactions recording
- Workforce optimization
- Customer journey solutions
- Omnichannel recording
- Workforce engagement management
- Realtime authentication
- Workforce augmentation
- Enterprise software
- Software
- Information technology
- Computer software: prepackaged software
- Technology
- Software development
- AI-powered knowledge management
- Dashboard analytics
- Customer feedback
- Industry-specific CX tools
- Customer data security
- AI-driven customer journey mapping
- Innovation
- Decision support
- AI-driven customer feedback
- AI for employee productivity
- Cloud-native CX AI
- Employee performance tools
- Predictive analytics
- Virtual agents
- Global CX solutions
- Customer experience innovation
- Employee productivity
- Digital customer service
- Workflow orchestration
- Enterprise CX solutions
- Employee engagement
- Customer loyalty enhancement
- Customer satisfaction improvement
- Financial services
- AI for operational efficiency
- AI in multichannel support
- Routing optimization
- Customer retention strategies
- Customer loyalty tools
- AI for customer engagement analytics
- Operational efficiency
- Enterprise AI solutions
- AI for workforce support
- Education
- AI in omnichannel routing
- Consulting
- Self-service platforms
- Customer feedback analytics
- Multichannel engagement
- Customer data management
- AI for customer retention
- AI-powered knowledge bases
- Customer service scalability
- Industry-specific tools
- Workforce management
- AI for customer loyalty programs
- Cloud-native platform
- AI personalization
- AI-powered workforce support
- Retail
- Data security
- Cost reduction in CX
- AI for customer insights
- Contact center automation
- AI-powered customer support
- Global customer solutions
- Industry-specific CX
- Customer retention
- Workflow automation
- API-driven CX customization
- AI for customer feedback analysis
- Security standards
- Marketplace apps
- AI for self-service platforms
- AI knowledge management
- Multichannel AI support
- Customer metrics
- AI for feedback management
- E-commerce
- API development
- Travel
- AI-driven personalization
- Customer experience automation
- Services
- Scalability
- Customer journey
- Metrics and KPIs
- AI customer service
- Cloud architecture
- Real-time dashboards
- AI for customer satisfaction metrics
- AI scalability
- B2B
- Cloud deployment
- Market leader
- AI copilots for agents
- Cost reduction tools
- Cloud-native CX platform
- AI in digital transformation
- Healthcare
- Non-profit
- Security compliance
- Marketplace for CX apps
- Multichannel customer engagement
- Real-time analytics
- AI-powered insights
- API integrations
- Voice AI
- Predictive modeling
- Customer insights dashboards
- Customer interaction management
- AI-powered virtual agents
- Predictive customer insights
- Self-service automation
- AI in contact centers
- Personalization
- Knowledge base
- AI-driven insights
- Analytics
- Chatbots
- Marketplace for AI apps
- Employee support
- Digital transformation
- Voice and chat AI
- Automated customer support
- Automation tools
- Multichannel routing
- Information technology and services
- Seamless system integration
- AI in knowledge activation
- Omnichannel routing
- Customer journey optimization
- Customer engagement analytics
- Knowledge activation
- Customer insights
- Marketplace for CX
- AI automation tools
- Customer analytics
- Customer engagement tools
- AI for customer loyalty
- Customer journey automation
- Proactive customer support
- AI in workforce engagement
- Employee performance support
- Feedback management
- Digital CX tools
- Personalized CX
- AI for routing optimization
- Media
- Automation
- Telecommunications
- AI decision engines
- Decision analytics
- Virtual agent orchestration
- AI-powered decision support
- API connectivity
- Cost savings
- Automated support
- Customer journey mapping
- Computer systems design and related services
- Digital transformation solutions
- Customer experience metrics
- Customer satisfaction
- Government
- Omnichannel support
- AI for contact center automation
- Digital customer experience
- Enterprise CX
- Self-service AI
- Feedback analytics
- Knowledge management
- AI copilots
- Scalability solutions
- AI-powered analytics dashboards
- Contact center AI
- Cloud-based CX platform
- CX platform
- Retention strategies
- Retention programs
- AI for cost savings
- Cost efficiency
- AI-powered decision making
- AI in workforce management
- CX automation
- Contact center software
- Cloud platform
- Journey orchestration
- Agent assist
- CX analytics
- APIs and integrations
- Self-service solutions
- Customer support services
- Proactive engagement
- Multichannel communication
- Compliance automation
- Conversational AI
- Business process outsourcing (BPO)
- Insurance solutions
- Healthcare CX
- Telecommunications CX
- Retail customer service
- Government services
- Travel and hospitality CX
- Financial services solutions
- User communities
- Training and development
- Market leadership
- Implementation partners
- CX exchange marketplace
- Remote workforce solutions
- Customer experience optimization
- Real-time agent support
- Data centralization
- Digital first contact center
- Reporting and analytics
- Frictionless experiences
- Cloud-native solutions
- Technical support services
- Customer success programs
- Integration hubs
- Performance optimization
- Finance
- Enterprises
- Computer software
- Computer & network security
- Consumer internet
- Consumers
- Internet
- Health care
- Health, wellness & fitness
- Hospital & health care
- Nonprofit organization management
- Training & development
Technologies Used
- AB Tasty
- AI
- AddThis
- Adobe Media Optimizer
- Amadesa
- AppNexus
- Atlassian Cloud
- Avaya
- Bing Ads
- Bootstrap Framework
- Cedexis Radar
- Confirmit
- CrazyEgg
- Cvent
- DemandBase
- DoubleClick
- DoubleClick Conversion
- DoubleClick Floodlight
- Facebook Custom Audiences
- Facebook Login (Connect)
- Facebook Widget
- Figma
- Google AdSense
- Google AdWords Conversion
- Google Analytics
- Google Dynamic Remarketing
- Google Font API
- Google Maps
- Google Maps (Non Paid Users)
- Google Play
- Google Tag Manager
- Hotjar
- JQuery 1.11.1
- Linkedin Marketing Solutions
- Marketo
- Microsoft Office 365
- Mobile Friendly
- Nginx
- OneTrust
- Outlook
- Qualtrics
- React
- React Redux
- Remote
- RocketFuel
- Route 53
- Shutterstock
- SiteScout
- StackAdapt
- Taboola
- The Trade Desk
- Twitter Advertising
- Vidyard
- Vimeo
- Visual Website Optimizer
- WordPress.org
- YouTube
- reCAPTCHA