Mitel

Overview

Mitel is a telecommunications company founded in the early 1970s and headquartered in Ottawa, Ontario, Canada. It specializes in business communications, providing solutions such as PBX systems, IP telephony, unified communications, and collaboration tools. With a legacy of innovation, the company introduced the first electronic PBX for small business and the world’s first USB telephone.

Transitioning from hardware manufacturing, Mitel now focuses on cloud-based unified communications as a service (UCaaS), serving over one million subscribers worldwide. Its diverse product lineup spans IP and desk phones, integration devices, and switching systems, all designed to advance enterprise communications. Mitel maintains a strong emphasis on research and development to continue leading in telecommunications solutions.

Basic Information

Contact Details

• Phone: +1 613-592-2122
• Website: mitel.com
• LinkedIn: linkedin.com/company/mitel

Key Focus Areas & Initiatives

• VoIP
• VoWiFi
• Unified messaging
• Mobility
• Virtualization
• Cloud
• VoLTE
• Collaboration
• UCaaS
• 5G
• Cloud communications
• Unified communications
• Contact center
• Public relations
• Radio & television broadcasting & communications equipment
• Technology
• Mobile collaboration
• Business communication market
• Business telephony
• AI integration
• Voice over IP
• Communication infrastructure
• Telecom innovation
• Information technology and services
• Business phone systems
• Customer engagement tools
• Telecom acquisitions
• USB communication gateway
• Government
• Communication APIs
• Managed services
• Remote work solutions
• Customer experience
• USB phone
• Business connectivity solutions
• Business network solutions
• Cloud telephony
• Cloud PBX
• Multi-tenant cloud platform
• Business collaboration tools
• Innovation
• B2B
• USB PC phone
• Customer service platform
• Contact center solutions
• USB telephony
• Telecom services
• Open API
• AI in telecom
• Communication technology
• VoIP technology
• Business collaboration
• First software PBX
• Communication software
• IT and telecom
• Telecom industry leader
• Open integration gateway
• USB phone innovation
• Digital PBX
• Remote collaboration
• IT services
• Telecommunications innovation
• Global telecom provider
• Telecom equipment
• Telecommunications
• USB telephone
• Voice technology
• USB phone with PC integration
• Remote work tools
• Financial services
• Business communication solutions
• Enterprise communication
• Customer engagement
• SIP trunking
• Business connectivity
• Communication platform
• Multi-line display phone
• Digital transformation
• USB communication technology
• Professional services
• Enterprise voice solutions
• Communication system integration
• Professional training & coaching

Technologies Used

• 24-7 Media
• ABAP
• AI
• Aircall
• Amazon Managed Workflows for Apache Airflow (MWAA)
• Atlassian Cloud
• Avaya
• Azure Linux Virtual Machines
• Bluekai
• Brocade Switches
• CAT
• Cisco VoIP
• CloudFlare CDN
• CloudFlare Hosting
• Dialpad
• Drupal
• Enscape
• Express JS Framework
• Fortify WebInspect
• GC Digital
• Git
• GitHub
• ICP
• Imgix
• Influitive
• JAX
• JPA Health
• Jakarta EE
• Mailchimp Mandrill
• Marketo
• Microsoft Excel
• Microsoft Office 365
• Microsoft PowerPoint
• Microsoft Windows Server 2012
• Mitel
• Mode
• NLP
• OneTrust
• Oracle Communications Session Border Controller (SBC)
• Outlook
• Payara Server
• REST
• React Redux
• Route 53
• SAP
• SAP BW/4HANA
• SAP Basis
• SAP CRM
• SAP ERP
• SAP HANA
• SAP S/4HANA
• SAP SD
• SPIFF
• SQL
• Salesforce
• Salesforce CRM Analytics
• Salesforce Service Cloud
• Slack
• Spiceworks IP Scanner
• Veeam ONE
• Vidyard

Affiliated Organizations & Regional Branches

• Unify
• prairieFyre Software Inc.
• Inter-Tel Japan, K.K.
• Corvisa, a ShoreTel company
• Aastra