Konecta | Company Profile - Revenue, Headcount, Tech Stack, Contacts
Company Directory for Konecta
Konecta
Overview
Konecta is a global Business Process Outsourcing (BPO) and customer experience solutions provider headquartered in Madrid, Spain. Since its founding in 1999, the company has established itself as a leader in hybrid customer and employee experience services, combining artificial intelligence technologies with human expertise.
Operating across 26 countries, Konecta delivers services in more than 30 languages and generates approximately €2 billion in annual revenue. The company's offerings span customer service, sales and marketing process outsourcing, omnichannel support, and digital marketing solutions. Konecta's AI-driven and automation solutions enhance customer engagement, provide real-time insights for agents, and improve employee experience. It serves multiple industries, including telecommunications, financial services, healthcare, and retail, and is a prominent player in the banking and insurance sectors.
Basic Information
| Industry | outsourcing/offshoring |
|---|---|
| Founded | 1999 |
| Revenue | 2.1B |
| Headquarters | 5 Calle de Albacete, Madrid, Community of Madrid 28027, Spain |
| Languages | English, Spanish, Portuguese |
| Alexa Ranking |
Contact Details
- Website: konecta.com
- LinkedIn: linkedin.com/company/konecta-group
- Twitter: twitter.com/gkonecta
Key Focus Areas & Initiatives
- Help desk
- Back office
- Legal
- Collections
- Social media
- Ecommerce
- Retail
- Inteligencia artificial
- Big data
- Cloud
- CX management
- Customer experience
- AI
- Analytics
- Customer service
- Marketing & sales
- Customer care
- Technical support
- Business process services
- Optimization & automation
- Innovative IT technology
- CX consulting
- Digital marketing agency
- Cloud services
- Generative AI
- Business process outsourcing
- Tailored training
- Fieldmarketing
- Outsourcing & offshoring consulting
- AI research and development
- AI solutions
- Disruptive technology
- Cloud computing
- Future-ready solutions
- Multichannel support
- AI for social challenges
- RPA
- Public sector
- AI automation
- Multi-industry expertise
- Innovation in CX
- Finance
- Multichannel customer service
- Employee experience
- Retail & e-commerce
- Customer management solutions
- Chatbots and RPA
- Reforestation initiatives
- On-premises deployment
- Sustainable AI solutions
- Client-centric approach
- Social impact solutions
- Consulting
- AI in public sector
- All other support services
- D2C
- Lead generation
- Services
- Self-service options
- Customer experience management
- Telecommunications
- Private cloud
- Operational efficiency
- Cloud solutions
- AI innovation
- Healthcare
- Digital marketing
- Self-service automation
- Reforestation
- Technology implementation
- AI for social good
- IVR
- Information technology and services
- Customer retention
- Business intelligence
- Industry-specific solutions
- B2B
- Sustainable business practices
- Data analytics
- Public cloud platforms
- Utilities
- Long-term client relationships
- Scalability
- Environmental AI applications
- B2C
- Environmental sustainability
- Industry solutions
- AI-driven analytics
- AI-driven social projects
- Government
- Global operations
- Digital customer journey
- Trusted partner
- Technology deployment
- Chatbots
- Hybrid agents
- Service design
- Hybrid human-AI agents
- Experience design
- Client relationships
- Private cloud solutions
- AI & GenAI services
- Social impact
- Scalable AI solutions
- Social responsibility
- Public cloud
- Social responsibility in AI
- Automotive
- E-commerce
- Automation tools
- Digital transformation
- Seamless integration
- AI research
- Financial services
- Customer engagement
- Multilingual support
- Social impact AI tools
- Process optimization
- Sustainability practices
- Non-profit
- Distribution
- Consumer products & retail
- Transportation & logistics
- Energy & utilities
- Consumer internet
- Consumers
- Internet
- Information technology & services
- Enterprise software
- Enterprises
- Computer software
- Outsourcing/offshoring
- Marketing & advertising
- Sales
- Health care
- Health, wellness & fitness
- Hospital & health care
- Nonprofit organization management
Technologies Used
- .NET
- AI
- AWS IAM Identity Center
- AWS Key Management Service (KMS)
- AWS Trusted Advisor
- Ad Astra
- Adform DMP
- Amadeus
- Amazon GuardDuty
- Amazon SES
- Amazon Virtual Private Cloud (Amazon VPC)
- Avaya UCaaS
- BMC Helix ITSM
- Batch
- CSS
- CallMiner Eureka
- ChatGPT
- Collective Media
- Dext
- Docker
- DoubleClick
- DoubleClick Conversion
- Facebook Custom Audiences
- Facebook Login (Connect)
- Facebook Widget
- Five9
- FortiGate Cloud-Native Firewall (CNF)
- Fortinet
- Gem
- Genesys
- Genesys Cloud CX
- Git
- GitHub Actions
- Gmail
- Google AdWords Conversion
- Google Analytics
- Google Analytics 4 (GA4)
- Google Apps
- Google Cloud
- Google Cloud BigQuery
- Google Cloud Logging
- Google Cloud Monitoring
- Google Cloud Platform
- Google Cloud SQL
- Google Cloud Security Command Center
- Google Cloud Storage
- Google Dynamic Remarketing
- Google Font API
- Google Kubernetes Engine
- Google Kubernetes Engine (GKE)
- Google Secret Manager
- Google Tag Manager
- Google VPC Service Controls
- Google Workspace
- Grafana
- Guru
- Gusto
- HELM
- Harmony Email & Collaboration
- Hubspot
- IBM ILOG CPLEX Optimization Studio
- Intel
- JWT
- Jenkins
- Jira
- Kong
- Kubernetes
- Linkedin Marketing Solutions
- LiveAgent
- Looker
- Looker Studio
- Lua
- Micro Focus Universal CMDB
- Microsoft 365
- Microsoft Azure Monitor
- Microsoft Excel
- Microsoft Graph
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Teams Rooms
- Minteye / AdsCaptcha
- Mobile Friendly
- Mode
- Moodle
- NICE inContact
- Nginx
- OneTrust Tech Risk & Compliance
- OpenAPI
- OpenTelemetry
- Oracle Application Express
- PL/SQL
- PowerBI Tiles
- Prometheus
- Python
- R
- REST
- Remote
- Route 53
- Rust
- SAP
- SQL
- Salesforce
- Salesforce CRM Analytics
- ServiceNow
- ServiceNow Employee Center
- ServiceNow Flow Designer
- ServiceNow IT Service Management (ITSM)
- ServiceNow Performance Analytics
- ServiceNow Virtual Agent
- Shutterstock
- Siemens SIMATIC S7
- Sigma
- Sizmek (MediaMind)
- Slack
- Snyk Code (SAST)
- Sprinklr Social
- Tableau
- Terraform
- Tor
- Trend Micro XDR
- Verizon WAF
- Vimeo
- Virtuemart
- WP-Oauth
- WebOffice
- Webflow
- Workday Recruit
- Workspace ONE Unified Endpoint Management
- Yandex Metrica
- YouTube
- Zendesk
- Znaptag
- dmarcian
- reCAPTCHA