IT BY DESIGN

Overview

IT By Design (ITBD) is a full-service IT consulting and master managed service provider based in Jersey City, New Jersey. Founded in 1998, the company specializes in IT infrastructure management, MSP talent solutions, and support resources for managed service providers (MSPs). ITBD operates globally, with engineers located in India and the Philippines.

The company offers a range of services tailored for MSPs, including 24x7 helpdesk solutions, network operations center (NOC) services, security operations center (SOC) support, IT consulting, and engineering services. ITBD provides leadership training and coaching for MSP professionals through programs such as "Life By Design" and the annual "Build IT LIVE" conference, focusing on employee development, retention, and leadership skills. Their approach emphasizes long-term partnerships, a customer service mindset, and direct team supervision.

Basic Information

Contact Details

• Phone: +1 212-888-1919
• Website: itbd.net
• LinkedIn: linkedin.com/company/it-by-design
• Twitter: twitter.com/IT_BY_DESIGN
• AngelList: angel.co/it-by-design-1
• Facebook: facebook.com/ITByDesign.NA

Key Focus Areas & Initiatives

• Implementations
• Upgrades
• Virtualization
• Cloud computing
• Disaster recovery (DR) & business continuity (BC)
• Exchange & SharePoint solutions
• Engineering support
• 24x7 monitoring & maintenance
• Cloud infrastructure & data center management
• Proactive infrastructure monitoring
• IT support management & service delivery
• MSP employee engagement & talent solutions
• Customer support automation & remote support
• AI-driven MSP support and operations
• IT infrastructure automation & support
• Leadership development & training programs
• MSP growth strategies and best practices
• Security operations center (SOC) support
• Network operations center (NOC) services
• Incident management & threat detection
• Consulting & managed services
• Service level agreements & transparent pricing
• Build IT LIVE conference
• Life By Design employee program

Technologies Used

• Adobe Media Optimizer
• Apache
• Autotask
• Cedexis Radar
• ConnectWise
• Cvent
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Google Analytics
• Google Font API
• Google Tag Manager
• Hubspot
• Linkedin Marketing Solutions
• Microsoft Active Directory Federation Services
• Microsoft Azure Monitor
• Microsoft Exchange
• Microsoft Hyper-V Server
• Microsoft Office 365
• Microsoft Windows Server 2012
• Mobile Friendly
• Office365
• Outlook
• React
• Remote
• Sendgrid
• VMware (Generic Product)
• Vimeo
• WordPress.org
• YouTube
• reCAPTCHA

Affiliated Organizations & Regional Branches