ibex

Overview

IBEX Limited is a global provider of outsourced customer experience (CX) solutions, specializing in advanced business process outsourcing known as BPO 2.0. The company focuses on enhancing customer engagement and operational efficiency through technology and human expertise. It acts as an extension of its clients' brands, offering services such as customer support, technical assistance, sales, and back-office processing for Fortune 500 companies.

The organization provides a range of digital and omni-channel CX solutions tailored to various sectors, including technology, retail, and healthcare. Key offerings include ibex Connect for multi-channel support, technical support services, sales and retention strategies, and back-office services like data entry and payment processing. IBEX emphasizes integrated, AI-enhanced workflows to improve efficiency and customer satisfaction, serving leading brands across multiple industries.

Basic Information

Contact Details

• Phone: +1 202-207-9477
• Website: ibex.co
• LinkedIn: linkedin.com/company/ibex-global

Key Focus Areas & Initiatives

• Account management
• Teleservices
• Customer acquisition
• Back office solutions
• Technology consulting
• Outsourcing
• Sales
• Email & chat support
• Marketing
• Contact centers
• Digital marketing
• Customer experience management
• Business development
• Customer support content moderation
• Customer engagement
• Customer service automation
• Sales and retention services
• Healthcare services
• Customer experience
• Customer service technology
• CX outsourcing
• Customer service solutions
• Content moderation services
• Omni-channel customer support
• Customer engagement platforms
• Healthcare CX services
• Customer engagement technology
• Customer support in retail
• Retail
• Customer data analytics
• Supply chain management
• Multilingual support
• Content marketing
• Customer support in healthcare
• Retail CX solutions
• D2C
• Claims management services
• E-commerce
• Customer engagement AI tools
• Flexible CX service delivery
• Customer loyalty programs
• Technology-driven CX solutions
• Digital transformation
• Customer loyalty programs support
• Brand awareness
• Information technology and services
• Wave X platform
• Utilities customer service
• Telephone call centers
• Multi-channel support
• Social media marketing
• Content creation
• Flexible service models
• B2B
• Global workforce of 30,000
• Churn reduction strategies
• AI-powered customer support
• Customer insights
• Customer support outsourcing
• Customer support in logistics
• Customer journey mapping
• Multi-sector support
• Global contact centers
• Customer support for subscription businesses
• Customer interaction technology
• Customer support technology
• AI-powered chatbots
• Customer journey mapping tools
• Lead generation support
• Customer support in utilities
• Customer service outsourcing
• Customer interaction optimization
• Back-office services
• Omni-channel support
• Analytics and insights
• Business process outsourcing
• Customer journey analytics
• Customer interaction platforms
• Financial services
• Customer insight analytics
• Digital customer engagement
• Operational efficiency
• Customer retention strategies
• Customer journey
• Customer experience automation
• Customer support in fintech
• Automation platform
• AI integration
• SEO services
• BPO
• Technical support services
• Automation in CX
• Customer data management
• Operational efficiency tools
• Customer support automation
• Customer interaction personalization
• Customer experience outsourcing
• Financial technology
• Logistics support services
• Predictive analytics
• Customer support for energy programs
• Telecommunications
• Cost-effective CX delivery
• Customer experience platform
• Fintech customer support
• Customer insight solutions
• Customer support centers
• Customer analytics
• Global CX delivery models
• Customer retention
• Payment processing support
• Digital customer experience
• Brand solutions
• Remote customer service
• Data analytics
• Personalized marketing
• Consumer insights
• User experience optimization
• Service automation
• Lead generation
• Contact center solutions
• Social media management
• Chatbot integration
• Sales support
• Market research
• Customer feedback tools
• Brand loyalty programs
• Performance metrics
• E-commerce support
• Cloud-based services
• User interface design
• Training and development
• Quality assurance
• Knowledge management
• Cost efficiency
• Scalability solutions
• Partnership development
• Consumer behavior analytics
• CRM integration
• Customized solutions
• Innovation in customer service
• Strategic consulting
• Mobile support
• SEO strategies
• Consumer outreach
• Workflow optimization
• Artificial intelligence in CX
• Interactive wayfinding
• Brand communication
• Content strategy
• Cultural fit in outsourcing
• Healthcare
• Fintech
• Utilities
• Logistics
• Management consulting
• Marketing & advertising
• Health care
• Health, wellness & fitness
• Hospital & health care
• Logistics & supply chain
• Consumer internet
• Consumers
• Internet
• Information technology & services
• Facilities services
• Search marketing
• Finance technology
• Enterprise software
• Enterprises
• Computer software
• Training & development

Technologies Used

• .NET
• ACL
• ASP.NET
• AWS SDK for JavaScript
• AWS Trusted Advisor
• Adobe Captivate
• Adobe Marketing Cloud
• Akamai CDN Solutions
• Amazon AWS
• Amazon Managed Streaming for Apache Kafka (Amazon MSK)
• Amazon Web Services (AWS)
• Angular
• Ansys Mechanical
• Articulate Storyline 3
• Aruba Wireless Access Points
• Aryson MySQL to MSSQL Converter
• Atlassian Cloud
• Avetta
• Azure Cost Management and Billing
• BERT
• Bing
• Bootstrap Framework
• C#
• CAT
• CPI
• CSS
• Cascade CMS
• Cisco ASA 5555
• Cisco Catalyst Switches
• Cisco Software-Defined Access
• Cisco VPN
• Dash
• DatoCMS
• Docker
• Docking & MDI for WPF
• DoubleClick
• DoubleClick Conversion
• Drake Tax
• Elasticsearch
• Excel4Apps
• Five9
• FlipHTML5
• Fortinet FortiGate
• FreePBX
• GRPC
• Gem
• Genesys
• Genesys Cloud CX
• Genesys Cloud CX Platform
• Git
• GitHub Actions
• GitLab
• Google
• Google AdWords Conversion
• Google Analytics
• Google Cloud Dialogflow
• Google Cloud Platform
• Google Cloud Pub/Sub
• Google Dynamic Remarketing
• Google Play
• Google Tag Manager
• Google Workspace
• IBM HTTP Server
• Infor ION
• Intuit Lacerte Tax
• Javascript
• Jenkins
• Jira
• Kong Insomnia
• Kore.AI
• Kubernetes
• Laravel
• Linkedin Marketing Solutions
• Linq
• Lytics
• Marketo
• Microsoft 365
• Microsoft Active Directory Federation Services
• Microsoft Advanced Group Policy Management
• Microsoft Azure
• Microsoft Azure Monitor
• Microsoft Bot Framework
• Microsoft Distributed File System (DFS)
• Microsoft Entity Framework
• Microsoft Entra ID
• Microsoft Excel
• Microsoft Exchange Server 2003
• Microsoft Office
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft SQL Server Reporting Services
• Microsoft Sql Server
• Microsoft Windows Server 2012
• Microsoft.NET Core 3.1
• Mobile Friendly
• MongoDB
• MySQL
• NLTK
• Navan (Formerly TripActions)
• Nginx
• Ning
• OneTrust Tech Risk & Compliance
• Oracle Cloud
• PHP
• PRTG Network Monitor
• Palo Alto PA-5200 Series
• Pearson VUE ExamDeveloper
• Perl
• PostgreSQL
• PowerBI Tiles
• Python
• Qualtrics
• QuickBooks
• Rasa
• React
• Remote
• Route
• Route 53
• SAP
• SAP BusinessObjects Business Intelligence (BI)
• SAP Crystal Reports
• SAP Financial Supply Chain Management (FSCM)
• SQL
• SS&C
• SalesLoft
• Salesforce
• Salesforce CRM Analytics
• Seaborn Health Care
• Security
• Selenium
• SentenceTransformers
• ServiceNow
• ServiceTitan
• SharePoint
• Sizmek (MediaMind)
• Slack
• Smart AdServer
• SolarWinds
• Spiceworks IP Scanner
• TCP TimeClock Plus
• Tor
• TypeScript
• UPS
• UltraTax CS
• WCF
• Wireshark
• WordPress.org
• Workday
• Workday Adaptive Planning
• Zip
• iCIMS
• iTunes
• jQuery
• matplotlib
• pandas

Affiliated Organizations & Regional Branches

• ibex. KSA