HEAT Software

Overview

HEAT Software was a provider of Hybrid Service Management and Unified Endpoint Management (UEM) software solutions. The company focused on helping organizations enhance service quality, efficiency, compliance, and security through cloud-based technologies. It specialized in enabling various enterprise functions, including IT, HR, and Customer Service, to simplify and automate business processes while managing endpoints and protecting critical assets.

The core offerings included Service Management Solutions, featuring applications like Service Manager and Help Desk. These tools allowed organizations to manage the complete lifecycle of business services, with features such as service request automation and compliance monitoring. HEAT also provided scalable endpoint management solutions to ensure security and operational efficiency. Formed through mergers, the company later became part of Ivanti, which expanded its reach in the IT management software market.

Basic Information

Contact Details

• Website: heatsoftware.com
• LinkedIn: linkedin.com/company/heatsoftware

Key Focus Areas & Initiatives

• service catalog
• heat help desk software
• client management
• service desk
• unified endpoint management
• hybrid service management
• unified endpoint security
• software development
• business compliance
• customer engagement
• knowledge articles
• discussion forums
• computer systems design and related services
• business continuity
• customer service
• scalable platform
• scalable solutions
• automated business processes
• data security
• business process automation
• threat protection
• facilities management
• security management
• scalable endpoint solutions
• security and compliance automation
• endpoint management
• security solutions
• support services
• service quality improvement
• it and business alignment
• self-service support
• it support automation
• scalability
• enterprise functions
• customer support
• knowledge base
• cloud-based service management
• information technology and services
• threat detection and protection
• cloud solutions
• cloud service automation
• threat detection
• service management
• enterprise service management
• endpoint security
• it service management
• enterprise endpoint security
• it security
• endpoint management solutions
• business efficiency
• it operations
• help desk
• b2b
• computer & network security
• facility management
• cloud computing
• enterprise software
• enterprises
• computer software

Technologies Used

• AI
• CloudFlare Hosting
• Cloudflare DNS
• Marketo
• Microsoft Office 365
• Outlook