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Freshworks | Company Profile

Company Directory for Freshworks

Team Bitscale

— 2 min read

Freshworks

Overview

Freshworks Inc. is a software-as-a-service (SaaS) company that specializes in customer engagement and business software solutions. Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, the company initially launched as Freshdesk, a cloud-based customer support platform. Headquartered in San Mateo, California, it has grown to employ thousands and serves a global customer base.

The company offers an integrated suite of user-friendly SaaS tools designed for small and medium-sized businesses. Its core products include Freshdesk for customer service, Freshsales for sales management, and Freshworks CRM, which provides comprehensive customer relationship management solutions. The Freshworks 360 suite enables cross-departmental data sharing for unified customer insights. The organization emphasizes simplicity and customer focus, aiming to meet the digital transformation needs of various sectors, including support, sales, and IT.

Basic Information

Industry information technology & services
Founded 2010
Revenue $838.8M
Headquarters 2950 South Delaware Street, San Mateo, California, 94403, United States
Languages English, German, Russian, Chinese
Alexa Ranking 8439

Contact Details

Key Focus Areas & Initiatives

  • SaaS solutions for customer engagement
  • Business software for small and medium-sized businesses
  • Helpdesk automation and support ticketing
  • Customer relationship management (CRM)
  • Cloud computing and digital transformation
  • AI-powered customer service tools
  • Omnichannel support and self-service portals
  • Automation of business processes
  • Unified customer view and analytics
  • Real-time support and operational efficiency
  • Employee engagement and productivity solutions
  • Marketing automation and business growth enablement

Technologies Used

  • AI
  • ANGEL LMS
  • AWS Glue Data Catalog
  • AWS Trusted Advisor
  • Active Campaign
  • AdRoll
  • Adobe Marketing Cloud
  • Adobe Media Optimizer
  • Affiliate Window
  • Amazon CloudWatch
  • Amazon Elastic MapReduce (EMR)
  • Amazon S3
  • Amazon Simple Queue Service (SQS)
  • Apache Kafka
  • Bing Ads
  • Bootstrap Framework
  • BugHerd
  • Cedexis Radar
  • Cloudinary
  • CrazyEgg
  • Databricks
  • Django
  • Docker
  • DoubleClick
  • DoubleClick Conversion
  • DoubleClick Floodlight
  • Dropbox
  • ELK Stack
  • Equity Edge Online
  • Facebook Custom Audiences
  • Facebook Login (Connect)
  • Facebook Widget
  • Freshdesk
  • Freshservice
  • Freshworks
  • FullStory
  • GRPC
  • GitHub Actions
  • Gmail
  • Google AdSense
  • Google AdWords Conversion
  • Google Analytics
  • Google Apps
  • Google Dynamic Remarketing
  • Google Font API
  • Google Maps
  • Google Maps (Non Paid Users)
  • Google Play
  • Google Tag Manager
  • Grafana
  • HasOffers
  • HeapAnalytics
  • IBM ILOG CPLEX Optimization Studio
  • Improvely
  • Jenkins
  • Kubeflow
  • Kubernetes
  • Lambda Cloud
  • LeafLink
  • Linkedin Marketing Solutions
  • LiveRamp
  • MLflow
  • Marketo
  • Microsoft Azure Monitor
  • Mobile Friendly
  • MySQL
  • NetSuite
  • New Relic
  • OneTrust Tech Risk & Compliance
  • Open AdStream (Appnexus)
  • OpenTelemetry
  • Optimizely
  • Prometheus
  • Quantcast
  • REST
  • RabbitMQ
  • Route 53
  • Ruby On Rails
  • Salesforce
  • Semrush
  • Sendgrid
  • Sizmek (MediaMind)
  • Slack
  • Smartclip
  • Spark
  • Taleo Applicant Tracking Systems (ATS)
  • The Trade Desk
  • Twitter Advertising
  • Typekit
  • Vertex AI
  • Vimeo
  • Wistia
  • WordPress.org
  • YouTube
  • iTunes

Affiliated Organizations & Regional Branches

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