Fran's Chocolates

Overview

Seattle-based and family-owned, this company has been renowned for its exquisite confections since 1982. Inspired by fine French chocolates, its founder, Fran Bigelow, created small-batch, meticulously crafted treats that quickly earned a devoted following.

Production takes place in Seattle, with retail locations in Downtown Seattle, University Village, and Bellevue, as well as wholesale distribution nationwide. The company also offers its products online, led by a dedicated family team and a passion for quality and innovation in specialty foods.

Basic Information

Contact Details

• Phone: +1 800-422-3726
• Website: frans.com
• LinkedIn: linkedin.com/company/fran's-chocolates

Key Focus Areas & Initiatives

• Small-batch gourmet chocolate production
• Family-operated retail and e-commerce operations
• Wholesale distribution to specialty food retailers
• Premium gifting for events and businesses
• Handcrafted product innovation and quality assurance
• Brand experience and customer engagement

Technologies Used

• Adobe Marketing Cloud
• Adobe Media Optimizer
• Amazon AWS
• Atlassian Cloud
• Cedexis Radar
• Cloudways
• FedEx
• Google Analytics
• Google Tag Manager
• Magento
• Magento 2 Community
• MailChimp SPF
• Mailchimp Mandrill
• Microsoft Office 365
• Mobile Friendly
• Nginx
• Outlook
• Remote
• Reviews
• Route 53
• Sendgrid
• Slack
• Square, Inc.
• Typekit
• Vimeo
• VueJS
• Weebly
• WordPress.org
• reCAPTCHA

Buyer Teams to Target

Retail & E-Commerce Operations

• Director of Retail Operations
• E-Commerce Manager
• Inventory & Fulfillment Supervisor
• Customer Experience Lead
• Store Manager
• Omnichannel Specialist

Marketing & Brand Development

• Director of Marketing
• Brand Manager
• Digital Marketing Specialist
• Events & Partnerships Coordinator
• Content Strategist
• Social Media Manager

Supply Chain & Procurement

• Supply Chain Director
• Procurement Manager
• Logistics Coordinator
• Production Planner
• Warehouse Supervisor
• Quality Control Lead

Finance & Administration

• Finance Director
• Accounting Manager
• Business Analyst
• Office Administrator
• Payroll Specialist
• HR & Benefits Coordinator

What They Buy

• E-commerce and retail POS platforms
• Logistics, shipping & fulfillment solutions
• Branded packaging and display materials
• Marketing analytics and automation tools
• Payment processing systems
• Wholesale B2B gifting solutions
• Quality assurance & production equipment

Signals to Watch

• 🚀 Launch of new product lines or gift collections
• 🗣️ Increased digital marketing activity or campaigns
• 🥂 Expansion into new retail partnerships or regions
• 📦 Upgrades to logistics or fulfillment technology
• 🧑‍💼 Leadership changes or strategic hires in marketing or operations
• 💳 Investments in e-commerce or payment processing platforms