Foundever | Company Profile - Revenue, Headcount, Tech Stack, Contacts
Company Directory for Foundever
Foundever
Overview
Foundever is a leading global provider of customer experience (CX) management solutions and Business Process Outsourcing (BPO) services, headquartered in Luxembourg City. With operations in 45 countries, the company delivers over 9 million customer experiences daily in more than 60 languages and has evolved since its 1994 origins as a subsidiary of United Technologies into a major player in the CX industry.
The company offers a wide range of outsourced customer experience solutions, including customer service and support, sales and technical support, collections, consulting, and analytics. Foundever provides AI-driven solutions and digital transformation capabilities through flexible delivery models. It serves industries such as banking, healthcare, retail, and technology, and partners with over 800 global brands. Foundever operates Foundever.org, a nonprofit foundation focused on education and employment opportunities in the CX field.
Basic Information
| Industry | outsourcing/offshoring |
|---|---|
| Founded | 1994 |
| Revenue | 1.8B |
| Headquarters | 600 Brickell Avenue, Suite 3200, Miami, FL 33131, United States |
Contact Details
- Website: foundever.com
- LinkedIn: linkedin.com/company/foundever
Key Focus Areas & Initiatives
- Outsourcing & offshoring consulting
- Self-service solutions
- Customer support optimization
- Customer support for video games
- Analytics
- Customer insights
- Customer support for entertainment brands
- Technology
- Customer support for business growth
- CX outsourcing
- Customer support for media and entertainment
- Digital solutions
- Cloud platforms for customer support
- Operations in multiple countries
- AI integration in customer support
- Customer support for gaming and esports
- Customer satisfaction
- Customer support for content providers
- Customer support for content creators
- Enterprise customer support
- Security protocols and risk management
- Customer support technology and automation
- Sales and retention
- Customer journey management
- Generative AI for CX
- Operational efficiency and workforce management
- Fraud detection
- AI-driven engagement and analytics
- Support for streaming platforms
- Technical and multilingual support
- Support for financial services
Technologies Used
- ABAP
- AI
- AWS SDK for JavaScript
- AWS Trusted Advisor
- AddThis
- Amazon EKS Anywhere
- Amazon SES
- Argo CD
- Argocd
- AutoCAD
- Catalyst
- CheckPoint
- Cisco ASA 5555
- Cisco Catalyst 9800 Series Wireless Controllers
- Cisco Firepower 9300
- Cisco Nexus Switches
- Cisco VPN
- Cisco VoIP
- Cision
- Connect
- Docker
- Facebook Pixel
- Fastapi
- GAS
- Gatling
- Genesys
- GitLab
- Google AdSense
- Google AdWords Conversion
- Google Analytics
- Google Maps
- Gradle
- Grafana
- HELM
- Harbor
- Harmony Email & Collaboration
- IQMS
- Insider
- Intuit
- JUnit
- Keycloak
- Kubernetes
- Less
- LinkedIn Sales Navigator
- Linkedin Marketing Solutions
- Microsoft Excel
- Microsoft Office
- Microsoft Office 365
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Teams
- Microsoft Teams Rooms
- Microsoft Windows Server 2012
- Minitab Workspace
- Miro
- Monster
- Office365
- OneTrust Tech Risk & Compliance
- OpenAI GPT-3
- OpenAPI
- OpenID
- OpenProject
- OpenTelemetry
- Outlook
- PowerBI Tiles
- Prometheus
- QuickBooks
- Route
- Route 53
- SAM
- SAP
- SAP ECC
- SAP SuccessFactors
- SAP SuccessFactors Employee Central Payroll
- SES
- SalesLoft
- Salesforce
- Salesforce CPQ
- Salesforce CRM Analytics
- ServiceNow Configuration Management Database
- Skype
- Slack
- Smartlook
- Smartsheet
- Speech to text
- Spiceworks IP Scanner
- Spring Boot
- SuccessFactors (SAP)
- TSYS
- TypeScript
- Verint
- Visio
- Visual Studio Code
- VueJS
- WebOffice
- Xmind
- Zendesk
- [24]7 Live Chat
- accessiBe
- eCentral
