City Utilities of Springfield

Overview

City Utilities of Springfield is a community-owned, not-for-profit utility provider serving southwest Missouri, including Springfield and its neighboring areas. Established in 1945, the organization delivers a broad spectrum of essential public services, such as electricity, natural gas, water, telecommunications, and public transit, over approximately 320 square miles.

Guided by an 11-member Board of Public Utilities, the utility prioritizes customer service and robust community engagement. It offers competitive electricity rates, unified billing through a MyAccount portal, and comprehensive support—including energy and water efficiency programs and 24/7 emergency assistance—serving over 106,000 customers with a focus on reliability, modernization, and sustainability.

Basic Information

Contact Details

• Phone: +1 417-863-9000
• Website: cityutilities.net
• LinkedIn: linkedin.com/company/city-utilities-of-springfield

Key Focus Areas & Initiatives

• Multi-utility service delivery: electricity, natural gas, water, telecommunications, and public transit
• Community engagement and customer service excellence
• Infrastructure modernization and network upgrades
• Single-bill services and online customer account portal
• Energy and water efficiency programs
• Broadband fiber network (SpringNet)
• 24/7 outage reporting and emergency response
• Sustainable practices and utility automation
• Affordable energy and service reliability enhancements

Technologies Used

• .NET
• ACL
• Akamai CDN Solutions
• ArcGIS
• AutoCAD
• Azure Active Directory B2C
• Civic Plus
• CloudFlare Hosting
• Cloudflare DNS
• Esri
• Express
• Gem
• Google Font API
• Google Play
• Google Tag Manager
• Google translate API
• Google translate widget
• Kirra
• Micro
• Microsoft Excel
• Microsoft Office
• Microsoft Office 365
• Microsoft PowerPoint
• Mobile Friendly
• Office365
• Outlook
• Quest Toad
• Redgate SQL
• Remote
• Siemens SIMATIC SCADA
• VMware
• iTunes
• reCAPTCHA

Buyer Teams to Target

Engineering & Utility Operations

• Director of Engineering
• Utility Operations Manager
• SCADA Engineer
• Infrastructure Project Lead
• Water/Wastewater Systems Engineer
• Electric Distribution Supervisor

Information Technology & Digital Innovations

• Chief Information Officer
• IT Security Manager
• Network Architect
• Smart Grid Program Lead
• Applications Analyst
• Database Administrator

Customer Experience & Service Management

• Customer Service Director
• Billing & Account Services Manager
• Call Center Supervisor
• Customer Support Analyst
• Public Relations Coordinator
• Community Engagement Specialist

Facilities, Compliance & Sustainability

• Director of Compliance
• Environmental Programs Manager
• Facilities Maintenance Supervisor
• Sustainability Officer
• Regulatory Affairs Specialist
• Vegetation Management Lead

What They Buy

• SCADA and utility management software
• Smart meters & remote monitoring hardware
• Telecommunications and broadband infrastructure
• Geographic Information Systems (GIS) platforms
• Water treatment and pumping technologies
• Energy efficiency and grid modernization solutions
• Customer billing and account portal systems

Signals to Watch

• 🗺️ Announcements of service area expansion or new utility coverage zones
• 🧑‍💻 RFPs for software upgrades or utility automation initiatives
• 🚆 New public transit or broadband fiber projects launched
• 💡 Implementation of smart grids or energy efficiency programs
• 👔 Leadership changes in engineering, IT, or sustainability roles
• 🌱 Launch of new sustainability or environmental compliance initiatives