Chat360

Overview

Chat360 is a cloud-based, Generative AI-powered omnichannel customer experience platform based in Pune, India. It enables businesses to create, deploy, and manage intelligent chatbots, voice bots, and automation workflows across various channels, including WhatsApp, Instagram, Facebook Messenger, websites, and more. The platform is designed for ease of use, allowing users to operate without coding.

The company focuses on automating customer support, lead generation, sales, marketing, and engagement, providing personalized interactions for over 350 global brands. Key features include multilingual support, natural language processing, ticketing and support tools, and marketing automation. Chat360 also offers real-time analytics, customizable workflows, and integrations with popular systems like HubSpot and various payment gateways. Its capabilities cater to diverse industries, enhancing customer experiences through efficient and scalable solutions.

Basic Information

Contact Details

• Phone: +91 72080 41388
• Website: chat360.io
• LinkedIn: linkedin.com/company/chat360
• Twitter: twitter.com/chat360dotio
• Facebook: facebook.com/chat360.io

Key Focus Areas & Initiatives

• Omnichannel customer communication and engagement
• AI-powered chatbot and voice bot deployment
• Generative AI for customer support automation
• Multilingual customer support and personalization
• Sales and lead generation automation
• Marketing automation and customer insights analytics
• Integration with popular platforms and payment gateways
• Real-time analytics and reporting
• Customizable, no-code automation workflows
• Enterprise-grade security and scalability

Technologies Used

• AI
• Ahrefs
• Amazon AWS
• Ant Design React
• Axios International
• Bazaarvoice
• BevyUp
• Cloudflare DNS
• Eslint
• Facebook
• Facebook Custom Audiences
• Facebook Login (Connect)
• Facebook Widget
• Gmail
• Google
• Google Ads
• Google Analytics
• Google Apps
• Google Search Console
• Google Tag Manager
• GraphQL
• Instagram
• JWT
• Javascript
• LinkedIn Ads
• Linkedin Marketing Solutions
• MUI
• Meta Ads
• Micro Focus ArcSight
• Mobile Friendly
• Next.js
• React
• Redux
• SSMS Tools Pack
• Salesforce CRM Analytics
• Semrush
• Socket.Io
• Stripe
• TypeScript
• WP-Oauth
• WhatsApp
• YouTube
• ebs

Buyer Teams to Target

Engineering & Product

• Head of Engineering
• Lead Product Manager
• Engineering Manager
• AI Solutions Architect
• Full Stack Developer
• QA Automation Lead

Sales & Business Development

• VP of Sales
• Sales Operations Manager
• Business Development Manager
• Enterprise Account Executive
• Lead Generation Specialist
• Sales Enablement Manager

Marketing & Growth

• Chief Marketing Officer
• Growth Marketing Manager
• Digital Marketing Lead
• Demand Generation Manager
• Marketing Automation Specialist
• Content Strategist

Customer Experience & Support

• Head of Customer Success
• Support Operations Lead
• Customer Insights Analyst
• Technical Support Manager
• Customer Support Specialist
• Onboarding Manager

What They Buy

• Cloud infrastructure and hosting services
• AI and machine learning platforms
• Communication APIs (chat, voice, messaging)
• Customer data platforms and analytics tools
• CRM and marketing automation software
• Enterprise security solutions
• Payment gateway and integration tools

Signals to Watch

• 📆 New job postings in AI, engineering, or support roles
• 🚀 Launches of new chatbot or automation features
• 🤝 Strategic partnership announcements
• 💡 Expansion into new industry verticals
• 🛡️ Updates related to data privacy or security enhancements
• 📈 Surges in client acquisition or market growth