[24]7.ai

Overview

[24]7.ai is a prominent provider of AI-powered Customer Experience (CX) solutions, established in 2000. The company combines artificial intelligence, human expertise, and contact center operations to create personalized customer interactions across various channels. Originally a small call center in Bengaluru, India, it has grown significantly, now employing thousands and generating substantial revenue.

The organization offers a comprehensive suite of AI-driven products and services, including conversational AI, virtual assistants, and a customer experience management platform. These tools facilitate automated support, enhance customer interactions, and provide predictive personalization. [24]7.ai serves diverse industries such as retail, telecom, finance, and hospitality, with notable clients including Hilton, AT&T, and American Express. The company partners with major technology firms to continually enhance its innovative customer service solutions.

Basic Information

Contact Details

• Phone: +1 650-385-2247
• Website: 247.ai
• LinkedIn: linkedin.com/company/24-7-ai

Key Focus Areas & Initiatives

• AI-powered customer experience solutions
• Conversational AI & virtual agents
• Managed customer engagement
• Smart IVRs & customer service technology
• Intent-driven engagement & CXaaS
• Omnichannel customer engagement
• Customer journey orchestration
• Predictive analytics & personalization
• Customer insights & feedback analysis
• Customer success management
• Customer retention & loyalty enhancement
• Digital transformation & automation tools
• Industry-specific CX solutions
• Healthcare, finance, telecom, retail expertise
• Real-time analytics & reporting

Technologies Used

• AI
• Amadesa
• Amazon AWS
• AngularJS
• Atlassian Cloud
• Bootstrap Framework
• Drupal
• Google Analytics
• Google Font API
• Google Tag Manager
• Linkedin Login
• Linkedin Widget
• Marketo
• Microsoft Office 365
• Mobile Friendly
• New Relic
• Nginx
• Outlook
• Rackspace MailGun
• SuccessFactors (SAP)
• Varnish
• Vimeo
• WordPress.org
• YouTube
• [24]7 Live Chat
• reCAPTCHA

Affiliated Organizations & Regional Branches

• Campanja
• The Centre for the Advancement of Teaching and Learning
• BolderView Systems Pty Ltd